Carol Grant

• Responded efficiently to day-to-day changes in care and support packages.
• Kept detailed, accurate records for well-maintained care continuity between support staff.
• Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
• Maintained confidential case documentation in line with data protection regulations.
• Monitored service user progress, escalating concerns for swift resolution.
• Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
• Promoted independence and positive wellbeing when working with vulnerable adults.
• Supported staff with administrative needs for photocopying, faxing and filing.

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• Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
• Processed mail, email and phone enquiries, minimising correspondence backlogs.
• Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
• Followed up on upcoming appointments, reaching out before scheduled times to confirm.
• Communicated with professionalism, tact and emotional intelligence to deal with diverse telephone dynamics.

• Attended regular training and supervision workshops for improved service user support.
• Adopted person-centred approach in all aspects of care-giving.
• Supported service users in daily routines and activities, encouraging progress in self care and rehabilitation.
• Built positive, productive client relationships for enhanced social support.
• Worked collaboratively with other support workers to maintain holistic care for clients.
• Maintained safe, secure environments for service users, providing protection from possible harm or risk.
• Kept detailed, accurate records for well-maintained care continuity between support staff.
• Assisted patients with daily personal, hygiene and incontinence care.

• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
• Maintained smooth-running business operations by delegating priorities to staff abilities.
• Monitored health and safety measures for guaranteed compliance.
• Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
• Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
• Led and managed administrative staff to maintain smooth daily operations.
• Upskilled staff through targeted training opportunities, enhancing team capabilities.
• Recruited and trained driven, dedicated team members, reducing staff turnover.
• Developed organisational policies for administrative oversight and internal controls.
• Represented organisations at seminars, conferences and business events.