Carol Fryer
Isle of Lewis,Western Isles
Summary
Highly organised and self-motivated professional with a strong foundation in business administration and customer service excellence. Demonstrates exceptional active listening and effective communication skills, fostering relationship-building and decision-making capabilities. Committed to delivering outstanding service and enhancing operational efficiency, with a focus on achieving long-term career growth in a dynamic environment.
Overview
29
29
years of professional experience
Work history
Bank manager
TSB Bank
Doncaster, South Yorkshire
06.2007 - Current
- Managed daily branch operations and supervised team of 12 banking staff.
- Drove culture of high performance and continuous improvement by establishing clear, measurable KPI metrics across branch sales, service and operations.
- Ensured smooth operation of daily banking activities, improving workflow.
- Achieved enhanced client relationships by providing exceptional customer service.
- Supervised branch operations to spur continuous improvements and enhance service delivery.
- Implemented improved policies and structures to achieve business development goals.
- Resolved customer complaints efficiently, resulting in improved customer relations.
- Monitored daily transactions to ensure accuracy and prevent fraud.
- Coached and developed banking staff to consistently meet and exceed performance objectives.
- Advised customers on financial products to suit personalised needs.
- Used knowledge of bank services, products and processes to manage customer-related issues.
Sales manager
Lloyds Bank
Wakefield, West Yorkshire
05.2002 - 06.2007
- Conducted regular staff training to increase product knowledge and sales skills.
- Supported front-line sales teams with well-coordinated administrative operations.
- Upheld high-quality standards in all sales activities, reflecting positively on brand image.
- Managed customer queries to improve overall service experience.
- Contributed to management decision-making relating to existing sales operations and business strategy.
- Delegated tasks effectively, ensuring team productivity was maximised.
- Advised customers on financial products to suit personalised needs.
- Enhanced customer satisfaction by developing strong relationships and understanding individual needs.
Team leader supervisor
LLoyds Bank
Rotherham, South Yorkshire
09.1996 - 05.2002
- Led team of 5 to achieve KPI targets and successfully complete assigned projects.
- Coordinated daily tasks, ensuring smooth workflow within team.
- Improved customer satisfaction through close collaboration with team.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Upskilled team members by planning and delivering training workshops.
- Cultivated supportive work environment, promoting teamwork amongst colleagues.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Improved customer satisfaction with proactive handling of complaints and queries.
Education
CertRBCB level 3 - Certificate in retail Banking conduct of business
IFS University College
DoncasterBTEC National Diploma - Business & Finance
Doncaster College
DoncasterRSA - Computer Literacy & Information Technology
Doncaster College
DoncasterGCSEs -
Hayfield Comprehensive
DoncasterSkills
- Self-motivation
- Customer service excellence
- Business administration
- IT Proficient
- Organised
- Relationship-building
- Effective communication
- Decision-Making proficiency
Affiliations
- I love to spend time cooking especially for friends and family, gardening and walking
Timeline
Bank manager
TSB Bank
06.2007 - Current
Sales manager
Lloyds Bank
05.2002 - 06.2007
Team leader supervisor
LLoyds Bank
09.1996 - 05.2002
CertRBCB level 3 - Certificate in retail Banking conduct of business
IFS University College
BTEC National Diploma - Business & Finance
Doncaster College
RSA - Computer Literacy & Information Technology
Doncaster College
GCSEs -
Hayfield Comprehensive
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