Carol Evans
Kidwelly,Dyfed
Summary
Trustworthy with vast experience in office environment and dedicated work ethic self motivated to consistently provide first-class results in line with targets and deadlines Willingness to work collaboratively with team colleagues, Management and stakeholders
Experience in SAP HR, Payroll, SAP Helpdesk, Microsoft word, Excel and PowerPoint. I am proficient with telecommunications, email, clerical and managerial tasks. Run my own catering business for 7 years, hard working with a can-do attitude, self motivated and willing to adapt to change
Overview
24
24
years of professional experience
6
6
years of post-secondary education
Work history
Customer Assistant
Marks and Spencer LTD
Carmarthen
11.2024 - 08.2025
- Experience in providing first class customer service in a fast paced environment. Able to adapt my communication to suit varied audience.
- My role includes greeting customers in a friendly and courteous manner, ensuring they have a great shopping experience.
- Assisting with any queries or complaints in a timely manner and escalating issues to management when necessary. Scanning of products electronically and taking payments both digital and cash, ensuring correct payments and change are given.
- Being part of a dedicated team, working collaboratively to ensure stock replenishing and product information adheres to legislative requirements.
Catering Assistant
Amelia's
Kidwelly
04.2021 - 12.2023
- My role consisted of multiple responsibilities. Answering the telephone to customers, taking reservations and updating the diary accurately.
- Meet and greet customers, showing them to their tables and informing them of the daily offers. Taking order's and relaying information to the chef. Taking payments electronically, ensuring to give the correct change if paying in cash.
- I was responsible for adhering to health and safety legislation, maintaining of daily records were updated.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
Catering business Owner
Own
Kidwelly
06.2013 - 01.2020
- I opened and run a Tearoom business on a part time basis. This involved acquiring all the relevant permissions from both the local council and the environmental health authority. Maintaining an accurate record in relation to HRMC, traceability of stock including allergens and expiry dates on a daily basis.
- Hiring and relevant training of staff to ensure both staff and customers needs were met.
- Being a team player was integral to the smooth running of the business. Also I would arrange larger groups of customers for specialised occasions ensuring I ordered sufficient stocks too cater accordingly.
Admin officer and Team lead
Civil Service
Swansea
06.2001 - 12.2017
- My initial post was Administrative assistant, my responsibilities were varied from opening mail, photocopying and filing of documents to repaying of vehicle excise rebates ensuring relevant systems were checked and updated. I was successful at promotion to Administrative Officer where my duties included monitoring and updating HR records electronically and resolving payroll queries. Liaising with customers, colleagues, managers in order to quickly resolve any issues in professional and timely manner.
- I then gained further promotion to Executive officer assisting in the implementation of Shared Services Project. My duties included liaising with stakeholders in person, by email and telephone to collate relevant information requirements in order to build appropriate system data, preparing testing scripts and providing assistance, guidance to support test team in the execution of testing cycles. Reporting back with progress, providing defect status and monitoring re-testing requirements. I attended SAP HR courses both internal and external internal to advance my knowledge and skills.
- I managed a small team with responsibilities for maintaining and updating of organisational structures for multiple agencies. This involved communicating with various departments, organisations and staff in order to achieve successful outcome. I covered for senior managers as required attending meetings both internal and externally.
Education
Typing - Business needs
Ystrad Mynach College
Caerphilly 01.1978 - 01.1979
GCSE Level -
Bedwellty Comprehensive School
Caerphilly, Caerphilly County Borough 09.1972 - 05.1977
Skills
- Excellent customer service etiquette
- Familiar with Microsoft Word, Excel and PowerPoint
- Proficient in SAP HR; CRM; Telecommunications; email; and intranet
- Experience in updating and monitoring of databases
- Can work individually or within a team environment
- Always willing to learn and adapt new practices with a can-do attitude
Extra Info
- Extra info can include anything relevant that's not already covered. To rename a section heading click or tap on it and select 'Rename'.
- To add a new section use add section button shown in toolbar above CV.
References
Available on request.
Timeline
Customer Assistant
Marks and Spencer LTD
11.2024 - 08.2025
Catering Assistant
Amelia's
04.2021 - 12.2023
Catering business Owner
Own
06.2013 - 01.2020
Admin officer and Team lead
Civil Service
06.2001 - 12.2017
Typing - Business needs
Ystrad Mynach College
01.1978 - 01.1979
GCSE Level -
Bedwellty Comprehensive School
09.1972 - 05.1977
Similar Profiles
Karin LeeKarin Lee
Retail Sales Associate at Marks and SpencerRetail Sales Associate at Marks and Spencer
Michele WalkerMichele Walker
Customer Service Assistant\Bra Fitter at Marks and SpencerCustomer Service Assistant\Bra Fitter at Marks and Spencer
Rhys LlewellynRhys Llewellyn
Team Manager at Marks & SpencerTeam Manager at Marks & Spencer
Lisat MathewLisat Mathew
Customer Assistant at Marks and SpencerCustomer Assistant at Marks and Spencer
Rebecca Witherspoon AdvDipFARebecca Witherspoon AdvDipFA
Financial Planning Consultant and Paraplanner at Amber Solutions Financial ServicesFinancial Planning Consultant and Paraplanner at Amber Solutions Financial Services