Summary
Overview
Work history
Education
Skills
Extra Info
References
Timeline
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Carol Evans

Kidwelly,Dyfed

Summary

Trustworthy with vast experience in office environment and dedicated work ethic self motivated to consistently provide first-class results in line with targets and deadlines Willingness to work collaboratively with team colleagues, Management and stakeholders

Experience in SAP HR, Payroll, SAP Helpdesk, Microsoft word, Excel and PowerPoint. I am proficient with telecommunications, email, clerical and managerial tasks. Run my own catering business for 7 years, hard working with a can-do attitude, self motivated and willing to adapt to change

Overview

24
24
years of professional experience
6
6
years of post-secondary education

Work history

Customer Assistant

Marks and Spencer LTD
Carmarthen
11.2024 - 08.2025
  • Experience in providing first class customer service in a fast paced environment. Able to adapt my communication to suit varied audience.
  • My role includes greeting customers in a friendly and courteous manner, ensuring they have a great shopping experience.
  • Assisting with any queries or complaints in a timely manner and escalating issues to management when necessary. Scanning of products electronically and taking payments both digital and cash, ensuring correct payments and change are given.
  • Being part of a dedicated team, working collaboratively to ensure stock replenishing and product information adheres to legislative requirements.

Catering Assistant

Amelia's
Kidwelly
04.2021 - 12.2023
  • My role consisted of multiple responsibilities. Answering the telephone to customers, taking reservations and updating the diary accurately.
  • Meet and greet customers, showing them to their tables and informing them of the daily offers. Taking order's and relaying information to the chef. Taking payments electronically, ensuring to give the correct change if paying in cash.
  • I was responsible for adhering to health and safety legislation, maintaining of daily records were updated.
  • Implemented hygiene protocols throughout daily duties ensuring safe food handling.

Catering business Owner

Own
Kidwelly
06.2013 - 01.2020
  • I opened and run a Tearoom business on a part time basis. This involved acquiring all the relevant permissions from both the local council and the environmental health authority. Maintaining an accurate record in relation to HRMC, traceability of stock including allergens and expiry dates on a daily basis.
  • Hiring and relevant training of staff to ensure both staff and customers needs were met.
  • Being a team player was integral to the smooth running of the business. Also I would arrange larger groups of customers for specialised occasions ensuring I ordered sufficient stocks too cater accordingly.

Admin officer and Team lead

Civil Service
Swansea
06.2001 - 12.2017
  • My initial post was Administrative assistant, my responsibilities were varied from opening mail, photocopying and filing of documents to repaying of vehicle excise rebates ensuring relevant systems were checked and updated. I was successful at promotion to Administrative Officer where my duties included monitoring and updating HR records electronically and resolving payroll queries. Liaising with customers, colleagues, managers in order to quickly resolve any issues in professional and timely manner.
  • I then gained further promotion to Executive officer assisting in the implementation of Shared Services Project. My duties included liaising with stakeholders in person, by email and telephone to collate relevant information requirements in order to build appropriate system data, preparing testing scripts and providing assistance, guidance to support test team in the execution of testing cycles. Reporting back with progress, providing defect status and monitoring re-testing requirements. I attended SAP HR courses both internal and external internal to advance my knowledge and skills.
  • I managed a small team with responsibilities for maintaining and updating of organisational structures for multiple agencies. This involved communicating with various departments, organisations and staff in order to achieve successful outcome. I covered for senior managers as required attending meetings both internal and externally.

Education

Typing - Business needs

Ystrad Mynach College
Caerphilly
01.1978 - 01.1979

GCSE Level -

Bedwellty Comprehensive School
Caerphilly, Caerphilly County Borough
09.1972 - 05.1977

Skills

  • Excellent customer service etiquette
  • Familiar with Microsoft Word, Excel and PowerPoint
  • Proficient in SAP HR; CRM; Telecommunications; email; and intranet
  • Experience in updating and monitoring of databases
  • Can work individually or within a team environment
  • Always willing to learn and adapt new practices with a can-do attitude

Extra Info

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References

Available on request.

Timeline

Customer Assistant

Marks and Spencer LTD
11.2024 - 08.2025

Catering Assistant

Amelia's
04.2021 - 12.2023

Catering business Owner

Own
06.2013 - 01.2020

Admin officer and Team lead

Civil Service
06.2001 - 12.2017

Typing - Business needs

Ystrad Mynach College
01.1978 - 01.1979

GCSE Level -

Bedwellty Comprehensive School
09.1972 - 05.1977

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Carol Evans