Carol Denman
Dorking,Surrey
Summary
Experienced professional with a diverse background in stock replenishment, cleaning, care support, and administrative roles. Demonstrated expertise in optimising inventory processes at ADSA and maintaining high hygiene standards at Bunn Leisure. Extensive experience in elderly care and personal support at Care UK and Garth Nursing Homes, with a strong focus on safeguarding knowledge, infection control, and patient-centred care. Proficient in data entry and financial administration from roles at Survey Plan and F W Mays & Co Ltd. Committed to enhancing operational efficiency while ensuring client satisfaction and safety. Motivated professional with a diverse background in customer service and support roles. Demonstrates strong cleaning and maintenance skills, ensuring high standards of hygiene and safety. Eager to contribute positively to team dynamics and enhance operational effectiveness. Detail-oriented Domestic Laundry professional skilled in maintaining cleanliness and hygiene standards. Delivers exceptional results in laundry services by efficiently washing, drying, and pressing garments and linens. Committed to upholding safety and sanitation protocols to ensure client satisfaction. Organised Private Housekeeper with strong multitasking abilities and proactive approach to household management. Skilled in cleaning, laundry, meal preparation, and maintaining tidy, welcoming environment. Known for discretion and maintaining high standards of privacy and confidentiality. Brings positive attitude and commitment to creating well-managed, comfortable home.
Overview
44
44
years of professional experience
Work History
Stock Replenisher
ADSA
Havant, Hampshire
08.2021 - 05.2022
- Optimised stock replenishment processes to ensure timely availability of products.
- Optimised stock rotation to ensure product freshness and minimise waste.
- Optimised inventory management by removing outdated items to streamline stock levels.
- Checked price and information labels were accurately located.
Holiday Cleaner
Bunn Leisure
Selsey, West Sussex
04.2021 - 08.2021
- Maintain cleanliness in accordance with Covid regulations to ensure health and safety of all personnel.
- Utilise advanced hoover technology for optimal carpet cleaning results.
- Arranged and tidied beds to enhance guest comfort and satisfaction.
- Sanitise shower rooms and toilets to uphold hygiene standards and ensure user safety.
- Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
- Followed sanitisation, health and hygiene regulations.
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
- Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
- Used wide variety of cleaning equipment to carry out tasks, including hoovers, mops, dusters and other cleaning tools.
- Disinfected bathroom and kitchen spaces for impeccable sanitation standards.
- Upheld health and safety standards when handling and using chemicals.
- Washed crockery, glassware and utensils to keep kitchen space clean.
Kitchen Assistant, Laundry Assistant, Care Support
Care UK
Dorking, Surrey
06.2003 - 10.2016
- Assisted in food preparation and washing up.
- Maintained clean work surfaces while adhering to infection control protocols.
- Checked food temperatures and rotated stock in storeroom.
- Washed, dried, and pressed clothing, bedding, and soft furnishings.
- Delivered personal care and hygiene support for residents, ensuring comfort and dignity.
- Facilitated mobility and daily activities for residents, fostering independence and confidence.
- Maintained excellent client relationships by offering practical and emotional support throughout care.
- Assisted with feeding and drinking tasks when required by clients.
- Looked after clients' physical, emotional and social needs using person-centred approach.
- Supported clients with bathing, washing and toileting.
Care Support & Kitchen Assistant
Garth Nursing Homes
Dorking, Surrey
06.1998 - 06.2003
- Organised and cleaned cookware, utensils, and dishes to maintain a hygienic kitchen environment.
- Ensured high levels of kitchen hygiene by maintaining cleanliness of surfaces and equipment.
- Maintained cleanliness and organisation of kitchen stations to ensure operational efficiency and safety.
- Executed daily cleaning and restocking checklists to enhance kitchen operations.
- Maintained cleanliness of all utensils, dishes, and glasses to ensure readiness for customer use.
- Disposed of kitchen waste and recycling to maintain a clean and sustainable environment.
- Supported clients with bathing, washing and toileting.
- Looked after clients' physical, emotional and social needs using person-centred approach.
- Assisted with feeding and drinking tasks when required by clients.
- Maintained excellent client relationships by offering practical and emotional support throughout care.
Data Entry Clerk
Survey Plan
Dorking, Surrey
11.1994 - 04.1998
- Verified and updated account information in company computer system.
- Transferred data from paper formats into database systems to keep digital formats.
- Entered data accurately into database systems, maintaining high levels of precision and attention to detail.
- Identified errors in data entry and related issues, reporting to supervisors for resolution.
Accounts Assistant, VDU , Receptionist, PA
F W Mays & Co Ltd
Dorking, Surrey
07.1978 - 05.1986
- Processed and verified invoices related to accounts payables to ensure accuracy and compliance.
- Generated invoices based on contractual agreements and ensured timely distribution to customers.
- Oversaw accounts receivable and payable processes to ensure timely collection and payment of invoices.
- Administered petty cash transactions while meticulously documenting expenditures to ensure compliance with company policies.
- Compiled and organised invoices, transaction records, and accounting certificates to enhance financial reporting accuracy.
- Welcomed guests and clients with a warm and positive attitude.
- Facilitated incoming telephone calls, capturing accurate messages and relaying them to personnel to enhance communication efficiency.
- Directed incoming calls to relevant staff members using a multi-line telephone system to ensure efficient communication.
- Welcomed visitors with professionalism and warmth, fostering a positive initial impression of the organisation.
- Documented daily operation logs to ensure compliance with regulatory standards.
- Handled confidential documents with discretion, maintaining privacy and security of sensitive information.
- Performed all duties and tasks as requested by Manager in a professional and a pleasant manner.
- Maintained digital and physical filing systems following practices for organisation and information protection.
Skills
- Safeguarding knowledge
- Elderly care
- Personal care tasks
- Infection control
- Emotional support
- Mobility assistance
- Patient-centred care
- Personal hygiene assistance
- Laundry sorting
- Equipment operation
- Health regulations
- Customer service
Timeline
Stock Replenisher
ADSA
08.2021 - 05.2022
Holiday Cleaner
Bunn Leisure
04.2021 - 08.2021
Kitchen Assistant, Laundry Assistant, Care Support
Care UK
06.2003 - 10.2016
Care Support & Kitchen Assistant
Garth Nursing Homes
06.1998 - 06.2003
Data Entry Clerk
Survey Plan
11.1994 - 04.1998
Accounts Assistant, VDU , Receptionist, PA
F W Mays & Co Ltd
07.1978 - 05.1986