Summary
Overview
Work history
Education
Skills
Timeline
Generic

carol daly

Glasgow,lanrkshire

Summary

Seasoned customer service management professional bringing 21 years in sales and support. Skilled people motivator and problem solver. Personable, friendly and solution-orientated sdo with over 21 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, transport, time management and sales. Dedicated to customer loyalty and satisfaction. Flexible sdo with 21 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients. Energetic and reliable sdo well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers. Results-driven sdo leveraging 21-year proven ability to establish strong rapport with clients. Highly-knowledgeable in direcctions offerings, little and [Skill]. Collaborative team player contributes diligently and effectively toward achievement of group goals.

Overview

41
41
years of professional experience

Work history

Health care assistant

northcare
Glasgow, Glasgow City
07.2023 - Current
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Worked closely with nurses to maintain high levels of communication.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
  • Completed care documentation and monitored patient progress to achieve up-to-date records.
  • Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.

Home carer

cera care
Glasgow, Glasgow City
08.2021 - 07.2023
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Positioned, lifted and transported patients with limited mobility.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Cleaned and organised patients' living quarters.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
  • Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
  • Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
  • Assisted in daily personal care routines for improved patient wellbeing.
  • Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
  • Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
  • Planned client meal plans, shopped for ingredients and cooked meals.
  • Completed laundry, ironing and dry cleaning.
  • Hoovered and tidied rooms with keen eye for detail.
  • Closely monitored patient conditions, minimising need for additional medical attention.
  • Picked up client shopping and prescriptions.
  • Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
  • Administered medication and kept comprehensive records.
  • Upheld safety and hygiene standards to reduce incidents and accidents.
  • Involved clients in decision-making to promote independence.
  • Evaluated client health conditions and reported concerns to manager.
  • Answered questions from clients, family members, and other carers.
  • Maintained wheelchairs, walking frames, and hearing aids.
  • Kept detailed records of care activities, condition changes and treatment responses.
  • Practiced safety and hygiene procedures by maintaining clean work environment.
  • Ran personal errands for clients and transported individuals to social gatherings.
  • Managed diverse daily wellbeing duties, from activity planning to mobility support.
  • Accompanied clients to important appointments.
  • Supported clients and families through difficult emotional times with sound medical advice and caring personal assistance.
  • Read aloud to clients, offering mental stimulation and social companionship.
  • Transported and accompanied clients to appointments.
  • Improved patient satisfaction ratings by providing faultless personal care.
  • Partnered with supervisors and social services team to help coordinate quality care.
  • Facilitated payments for mortgage, electricity and water bills.

Customer Service Advisor

strathclyde passenger transport
glasgow, lanrkshire
11.2000 - 08.2021
  • Assisted customers with sales transactions in timely manner to guarantee high level of customer service.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Resolved escalated customer issues quickly to drive client retention.

Care Assistant

Richmond Fellowship
glasgow, lanrkshire
08.1998 - 11.2000
  • Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs.
  • Completed documentation of care, hospital actions and patient activities.
  • Monitored ongoing care and proactively corrected problems.
  • Maintained confidentiality and compliance standards.
  • Measured effectiveness with team and implemented recommendations for long term improvements.
  • Kept public areas clean and hygienic by conducting sanitisation tasks [Timeframe].
  • Built strong relationships and encouraged trust with patients by providing continuous support and delivering best possible care.

Care Assistant

Dykebar hospital
glasgow, east renfrewshire
08.1997 - 08.1998
  • Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs.
  • Completed documentation of care, hospital actions and patient activities.
  • Maintained confidentiality and compliance standards.
  • Measured effectiveness with team and implemented recommendations for long term improvements.
  • Met with patients and families to discuss future care and plans of action.
  • Kept public areas clean and hygienic by conducting sanitisation tasks [Timeframe].
  • Built strong relationships and encouraged trust with patients by providing continuous support and delivering best possible care.
  • Kept patient records and medical information on [System], in line with patient confidentiality laws.
  • Ensured patients were comfortable during hospital stay through [Timeframe] assessments and consultations.

Care Assistant

well meadow lodge
glasgow, lanrkshire
05.1995 - 05.1998
  • Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs.
  • Completed documentation of care, hospital actions and patient activities.
  • Monitored ongoing care and proactively corrected problems.
  • Performed as subject matter expert for case management processes.
  • Met with patients and families to discuss future care and plans of action.
  • Kept public areas clean and hygienic by conducting sanitisation tasks [Timeframe].
  • Built strong relationships and encouraged trust with patients by providing continuous support and delivering best possible care.
  • Ensured patients were comfortable during hospital stay through [Timeframe] assessments and consultations.
  • Remained up-to-date on the latest treatments, care improvements and regulations, for continued satisfaction and improving patient wellbeing.
  • Maintained confidentiality and compliance standards.
  • Resolved issues such as billing or communication problems that could affect care.

machinest

falmers
ayrshire, ayrshire
08.1983 - 09.1997

chilminder

self employed
glasgowl, lanrkshire
08.1990 - 08.1995
  • Worked collaboratively with in-house teams to provide thorough food health, safety and hygiene training.
  • Managed back-of-house operations effectively and accurately, from budgetary governance to HR.

Education

GCSEs - o level

Cumnock Academy

Skills

  • Account management
  • Team management
  • Product organisation
  • Inventory control
  • Careful and active listener
  • Client relations
  • Conflict resolution
  • Energetic work attitude
  • Team leadership
  • Multi-tasking
  • Problem-solving abilities

Timeline

Health care assistant

northcare
07.2023 - Current

Home carer

cera care
08.2021 - 07.2023

Customer Service Advisor

strathclyde passenger transport
11.2000 - 08.2021

Care Assistant

Richmond Fellowship
08.1998 - 11.2000

Care Assistant

Dykebar hospital
08.1997 - 08.1998

Care Assistant

well meadow lodge
05.1995 - 05.1998

chilminder

self employed
08.1990 - 08.1995

machinest

falmers
08.1983 - 09.1997

GCSEs - o level

Cumnock Academy

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carol daly