Walter Chiwarawara

Responsible for;

• Teaching KS3 & KS4 maths curriculum.
• Development of pupils under the direction and guidance of the headteacher.
• Developed innovative and engaging methods to impart mathematical concepts, methods and strategies for optimum comprehension in the Astrea 2024 KS4 maths booklets.
• Motivated pupils to achieve positive outcomes.
• Implemented behaviour management policy.
• Assessment.
• Managed resources within the classroom.
• Implemented Safeguarding policy.

• Dealt with an average of 100 customer queries daily, providing expert support, accurate information, customer satisfaction and complaint resolution using economy of language to ensure efficient and concise customer interactions
• Participated in team meetings sharing best practices for improving service delivery.
• Assisted customers in making informed decisions by providing detailed product information.
• Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
• Trained new hires for improved productivity and efficiency on the job floor.
• Provided top-notch support for increased customer satisfaction.
• Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
• Collaborated with sales team to maximise product visibility and sales.
• Developed strong relationships with customers fostering brand loyalty and repeat business.
• Maintained up-to-date knowledge, resulting in effective product promotion.
• Improved customer satisfaction by effectively handling complaints and inquiries.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Assisted customers with varying questions using product knowledge and service expertise.
• Answered customer telephone calls promptly and improved on-hold wait times.