Carol Beattie

· Responsible for the passenger journey by leading and delivering a safe, secure, compliant, and efficient passenger operation

· Build relationships and communicate effectively with internal / external business partners daily as well as during times of disruption

· Lead responder for fire activations, medical emergencies, and ongoing incidents across the terminal

· Work collaboratively with the Airport Operations Manager to ensure contingencies are implemented where required, returning to normal state of operations as quickly and safely as possible

· Deliver airport safety inspections and lead a weekly meeting with HSE and Airport Fire service to review audits / incidents. Consider and implement any mitigations / improvements which could be made to improve safety, service and welfare of our staff and passengers

· Day to day line management of the Airport Service Agents

My personal objectives - Check in Planning, Menzies Ground handler relationship, EASL/OCS relationship, and Radio Governance

Day to Day line management:-

• Provide support, coaching, training & exercising to 12 x AOCC Coordinators
• Absence & Performance management including return to work interviews, capability meetings, Personal improvement plans, assigning objectives
• Review and investigate complaints
• Staff Recruitment

Operational Management:-

• Ensure correct processes and procedures are met by AOCC staff during emergency / routine incidents
• Create and maintain Standard Operating Procedures, contingency plans, flowcharts and action prompts for the team
• Ensure effective proactive monitoring across the operation from car parks to baggage reclaim

Operational Assurance:-

• Lead at all stages of a project which directly affected the AOCC
• Networking with internal & external partner agencies to ensure collaborative working for best practice delivering processes, procedures and improving communication across teams including working with Emergency Orders
• Ensure risk assessments and DSE forms are complete and maintained
• Update and maintain MRS system for the department

Systems:-

• Provide assurance of airport control systems including CCTV, Radios, Anti-back track, CEM and Everbridge
• Escalation and review of ongoing faults to IT / Engineering Teams and external business
• Airport Radio governance

See Duties under AOCC Manager.

This role title changed from AOCC Team Lead to AOCC Manager.

• Coordinate Edinburgh Airport incident and emergency response providing real time communications to airport responders
• Provide proactive, real-time monitoring of CCTV equipment and responsible for the deployment of resources to incidents.
• Radio & Public announcements ensuring clear & direct communication skills
• Coordinate safety and security response:- Fire alarm & access control management
• Support with the updating of documentation to ensure accuracy
• Assist in training new coordinators

• Provided physical care for children from 0-16years, ensuring their comfort and wellbeing was met
• Facilitated personal development by allowing choices within boundaries.
• Managed emergencies efficiently, ensuring the safety of all parties involved.
• Established routines for improved time management skills in children.
• Provided emotional support during periods of distress or discomfort.
• Improved children's social skills through group play and interaction.
• Complete risk assessments and personal development plans for all children
• Completed Accounts and tax returns for my business

• Worked alongside Police Inspector responsible for a team of 35 staff members
• Ensured team dealt with all Fife Police calls effectively and efficiently by answering 90% of 999 calls within 10 seconds
• Together we ensured major incidents were handled correctly following set procedures (Murders, bomb threats, fatal accidents and firearms incidents)
• Solely responsible for the team line management including rosters, annual leave, appraisals and absence management
• Supervision of routine and emergency call takers
• Interrogation of computer systems for criminal intelligence purposes

• Handled and logged 999 emergency calls into Fife area
• Monitored CCTV cameras for major trunk roads throughout Fife area
• Monitored Police radio and computer systems logging Police officer locations and providing update of new calls and logging updates on current situation at incidents
• Interrogating and updating computer systems including PNC for Missing Persons, warrants and disqualified drivers

This role was through the Youth Training Scheme with Fife Council for school leavers. This was a full time position and after initial training had the following responsibilities:-

• Solely responsible for creating and maintaining a database for all lost and stolen property throughout Fife region
• Assisted in photographic unit by developing photographs of custodies and Scenes of Crime
• Provided photograph albums for Identification purposes
• Created a daily crime bulletin and custody information for the Chief Superintendent of CID