Carol Barron

Determine entitlement to all benefit types with accountable, accurate decisions.

Review benefit claims regularly and authorise allocation and notification of adjustments.

Investigate potential fraudulent claims proactively and make compliant referrals.

Apply DWP CIS procedures consistently, safeguarding system security and access.

Lead liaison with internal and external agencies, including DWP Pension Service and rent officer.

Own accurate information gathering by conducting personal interviews with the public.

Take responsibility for telephone and written enquiries and reception cover when needed.

Drive improved decision-making by identifying other means-tested benefits for advice.

Deliver required quality assurance and compliance checks to standard.

• Provide expert procurement advice and support across corporate sourcing activities.
  Oversee performance tracking and reporting against clearly defined measurement criteria.
  Recommend procurement improvement opportunities based on analysis and practical evidence.
  Coordinate documentation production by analysing information and selecting suitable formats.
  Lead guidance for staff using internal systems for reports and statistics.
  Own preparation of information required for statutory returns submission.
  Maintain business data through regular monitoring, checks, and updates.
  Deliver consistent administrative support for ad hoc business needs.
  Account for face to face, telephone, and email enquiry handling end to end.
  Direct resolution of internal and external queries through professional communication.
  Coordinate general administration support across multiple departments as required.
  Take responsibility for petty cash handling in line with governance rules.
  Manage purchase order creation using Oracle for accurate procurement records.
  Coordinate enquiry responses for stakeholders via telephone, email, and letters.
  Own travel arrangements by booking trains, hotels, flights, and taxis.
  Oversee database updates to keep operational records aligned and current.

• Coordinated X-ray filing alongside telephone and face-to-face enquiry handling.
  Managed appointment booking and oversaw reception workflow for patients.
  Directed X-ray sorting for reporting and maintained patient records databases.

• Coordinated appointment bookings for hairdressing through face-to-face and telephone enquiries, ensuring efficient scheduling for clients.