Carmen Mari Torrealba
Colchester
Summary
I am a qualified Occupational Therapist seeking remote, task-based work in data annotation and content evaluation. I am motivated by structured work that requires accuracy, consistency, and analytical thinking.
I have experience in AI data annotation and relevance evaluation tasks, working with guidelines to assess content quality and ensure accuracy.
I am highly detail-oriented, reliable, and able to follow complex instructions precisely. I work well independently in remote environments and adapt quickly to new systems and processes.
I am particularly interested in language, psychology, and analytical tasks involving information processing and evaluation.
Overview
12
12
years of professional experience
Work history
Translator/ Interpreter
Charity Translators
London, England
2024.06 - 2026.05
- On-site and over-the-phone interpretation for patients, families, and health care providers, who prefer to/can only speak in their primary languages, other than English
- Translate, edit, and proofread a wide variety of written content; letters, resources, exam documents, for patient medical forms.
Customer Service advisor
Harvey Water Softener
2022.08 - 2024.05
- Booking in engineers to attend remedial appointments
- Support the remedial/post service function throughout the business
- Resolve remedial queries efficiently and to a high standard
- Supporting Multi Trade via scheduling and procurement of materials and parts.
- Finding companies that provide the required materials and sourcing them for the customers
- Drafting monetary settlements for customer satisfaction
- Calling and sending emails
- Salesforce & ZenDesk experience
- Live chat management
Customer Services Representative
Brand Alley
Colchester
2020.01 - 2022.07
- Provide a good customer service experience for customers who had been inconvenienced, or to assist them with any inquiries they had.
- Handling frustrated customers, multitasking, solving problems intuitively
- Training any new employee's, typing and organization skills whilst remaining polite to customers over the phone.
- Logging calls, surveys, writing notes and contacting higher authorities were some of the other things required of me.
Spanish Tutor
children Private Tutor
Vienna
2019.08 - 2019.12
- Teaching Spanish through game and music including speaking, listening, reading, and writing.
- Teaching children about Spanish culture, which may include festivals, traditional food, and dress, and social conventions.
- Provide a positive learning
Occupational therapy
Neuro desarrollo S.A
Caracas
2014.06 - 2017.02
- Participant and coordinator of rehabilitation teams.
- Active member of programs for health and wellbeing in the workplace.
- As well as processes for the selection, follow-up, evaluation or relocation of workers with and without disabilities.
Education
Bachelor - Occupational therapy
Central University of Venezuela
Caracas 2 2011 - 6 2015
Skills
- Analytical and Critical thinking
- Strong attention to detail
- Ability to follow complex instructions
- Online research skills
- Content evaluation and relevance judgment
- Data annotation experience
- Ability to work independently and self-motivated
- Time management
- Problem-solving
- Organised and accurate work approach
Languages
German
Intermediate
English
Proficient (C2)
Spanish
Native
Courses
Interpreter in healthcare settings 10/2023 - 01/2024
Udemy
- Interpreter's roll and responsibilities.
- Main principles of healthcare interpreting, relevant practices and the code of ethics
- How to prepare for an interpreting assignment and how to
complete it successfully
- Specific healthcare challenges and how to deal with them
- Core interpreting skills and how to use them in practice
- Language Resources for Healthcare interpreting.
Courses
Psychological First Aid 02/2020 - 04/ 2020
Barcelona University (UAB)
- Competencies to apply psychological first aid to individuals, families and communities after a daily or community stressful event.
- Able to prepare different scenarios to be used as a reception place for those affected for the application of psychological first aid.
- Application of the deactivation and recovery protocols of the participants who have been participating in the management of an emergency.
Timeline
Translator/ Interpreter
Charity Translators
2024.06 - 2026.05
Customer Service advisor
Harvey Water Softener
2022.08 - 2024.05
Customer Services Representative
Brand Alley
2020.01 - 2022.07
Spanish Tutor
children Private Tutor
2019.08 - 2019.12
Occupational therapy
Neuro desarrollo S.A
2014.06 - 2017.02
Bachelor - Occupational therapy
Central University of Venezuela
2 2011 - 6 2015