Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carmen Ziyambi

LONDON,Greater London

Summary

I am motivated, approachable, and conscientious, dedicated health service management professional with extensive experience in medical care work. Skilled in healthcare planning and coordination, & customer service. Passionate in delivering safe, quality clinical support to achieve first-class service. I am also qualified Pilates/Fitness Instructor and Aesthetic Practitioner. My key strengths are effective communication, people management and organisation. Added to these skills are a reliability under pressure and excellent punctuality. I am equally motivated working as part of a team, where I can contribute to objectives or working alone and using my initiative.

Overview

7
7
years of professional experience
27
27
years of post-secondary education
1
1
Certification

Work History

Practice Manager/PA

A2Z Elite Health & Performance
LONDON
07.2020 - Current

Managing general running of the practice

Managing senior physios diary and inbox

scheduling meetings

Billing using xero & square systems

Managing patient management software (nookal)

salaries and payroll

Reporting and account management

Booking scans/medical referrals

Xero management

Facilities management

Managing general running of multidisciplinary practice (2 sites)

Medical Secretary/PA

Fortius Clinic
London, London
12.2021 - 06.2022

Booking appointments using Medbase Practice Management

Letter dictation / Dictating operation notes

Typing / sending letters and referrals

Booking surgery and pre-op assessment

Managing consultant’s diary at London Bridge hospital, St John & Elizabeth Hospital & the Fortius clinic

Booking surgeries and managing hospital admissions for patients

Patient Services Advisor

Fortius Clinic
London, City of London
09.2017 - 12.2021
  • Front of house and reception duties in a busy, highly skilled medical establishment

Providing high level customer service to private patients, elite athletes, and celebrities.

Booking follow up/imaging appointments using Meddbase database

Handling confidential documents, payments & referrals

Leading the “patient journey” attending meetings with FOH staff to ensure a seamless patient experience.

Education

Diploma of Higher Education - Counselling and Psychotherapy

Birkbeck, University of London
London
03.2015 - 07.2017

NVQ Level 3 Diploma - Level 3 Pilates Instructor

HFE Fitness Education
London
09.2019 - 11.2019

NVQ Level 2 - Fitness & Exercise to Music Instructor Award

YMCA Fitness Training
London
11.2003 - 03.2024

L2 VCTC Facial and Massage & Skincare - Healthcare

London School of Beauty
London
04.2023 - 07.2024

GCSEs -

United World College Of South East Asia
Singapore
01.1990 - 12.1992

Skills


  • Medical coding
  • Medical terminology understanding
  • Patient care coordination
  • Customer service excellence
  • Patient confidentiality adherence
  • Time management mastery
  • Record keeping compliance
  • Account reconciliation
  • Practice Management Systems (PMS) training
  • Staff appraisals
  • Staff training
  • Record keeping
  • Patient confidentiality

Certification

Birkbeck University – 2015 -2017

Diploma in Higher Education Psychotherapy & Counselling

Level 5 Certificate/Diploma – CBT Therapy

Health Fitness Education 2020

NVQ Advanced L3 Diploma Mat Pilates

Pilates Instructor

Aerobics & Zumba instructor

Souters City of London Secretarial School 2007

Souters NVQ Personal Assistant/Secretarial Diploma

Minutes, typing (90 wpm), general PA duties, office organisation.

British Airways Cabin Crew

6-month Cabin Crew Training Programme and 9 months working as cabin crew

Central YMCA Fitness College

NVQ Level 2 Sports & Exercise to Music Diploma 2003 Aerobics Instructor

Secondary school - United World College of Southeast Asia, Singapore) (1992-1995) GSCES

Timeline

L2 VCTC Facial and Massage & Skincare - Healthcare

London School of Beauty
04.2023 - 07.2024

Medical Secretary/PA

Fortius Clinic
12.2021 - 06.2022

Practice Manager/PA

A2Z Elite Health & Performance
07.2020 - Current

NVQ Level 3 Diploma - Level 3 Pilates Instructor

HFE Fitness Education
09.2019 - 11.2019

Patient Services Advisor

Fortius Clinic
09.2017 - 12.2021

Diploma of Higher Education - Counselling and Psychotherapy

Birkbeck, University of London
03.2015 - 07.2017

NVQ Level 2 - Fitness & Exercise to Music Instructor Award

YMCA Fitness Training
11.2003 - 03.2024

GCSEs -

United World College Of South East Asia
01.1990 - 12.1992

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Carmen Ziyambi