CARMEN PANCESCU
Plymouth,United Kingdom
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Medical Typist
Medicover Romania Srl
Bucharest, Romania
12.2014 - 07.2018
- Streamlined workflow for physicians by managing multiple transcription tasks simultaneously and prioritizing urgent requests.
- Accompanied physicians through day in fast-paced, stressful environments.
- Collaborated with colleagues to ensure consistency in medical terminology usage across all transcribed documentation.
- Displayed strong organizational skills in managing multiple assignments concurrently, prioritizing workload effectively to meet deadlines without compromising quality.
Customer Service Agent/Sales Assistant
SC 800 Customer Service Provider
Bucharest, Romania
01.2013 - 12.2013
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Educated customers on product and service benefits, explaining features and answering questions.
Live-In Carer
Private Home
Viterbo, Italy
12.2010 - 09.2012
- Monitored client health daily, promptly addressing any concerns or changes in condition to healthcare professionals.
- Managed medication administration for accuracy, ensuring proper dosages were taken at the appropriate times.
- Skillfully managed challenging behaviours while maintaining a calm demeanour, diffusing tense situations when they arose.
- Transported clients to and from medical appointments with safety and efficiency.
Receptionist Assistant
Metro Cash & Carry
Bacau, Romania
07.2006 - 12.2010
- Increased accessibility to information for both clients and coworkers by developing detailed spreadsheets that organized important data clearly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Education
Bachelor of Arts - Business Management
The London College
09.2023 -
Nurse - Adult Nursing
The Carol Davila Nursing College
Bucharest 09.2013 - 08.2016
Bachelor's Degree - Chemical And Food Engineering
The University "Vasile Alecsandri" of Bacau,
Bacau, Romania 10.2005 - 07.2009
OET EXAM PASSED - English Language
VP MODERN LANGUAGES
ONLINE CLASSES 10.2021 - 02.2024
High School Diploma - MATHEMATICS, SCIENCE
The High School "Emil Botta"
ADJUD, ROMANIA 09.2001 - 06.2005
Skills
- Attention to Detail
- Teamwork and Collaboration
- Relationship Building
- Problem-solving aptitude
- Adaptability and Flexibility
- Excellent Communication
- Active Listening
Languages
Romanian
Native language
English
Advanced
Italian
Intermediate
Romanian
Proficient (C2)
Certification
- OET Gold Standard
- REGISTERED NURSE
Additional Information
Driving licence: CAT B
Affiliations
- READING, LISTENING TO MUSIC, WALKING
Timeline
Bachelor of Arts - Business Management
The London College
09.2023 -
OET EXAM PASSED - English Language
VP MODERN LANGUAGES
10.2021 - 02.2024
Medical Typist
Medicover Romania Srl
12.2014 - 07.2018
Nurse - Adult Nursing
The Carol Davila Nursing College
09.2013 - 08.2016
Customer Service Agent/Sales Assistant
SC 800 Customer Service Provider
01.2013 - 12.2013
Live-In Carer
Private Home
12.2010 - 09.2012
Receptionist Assistant
Metro Cash & Carry
07.2006 - 12.2010
Bachelor's Degree - Chemical And Food Engineering
The University "Vasile Alecsandri" of Bacau,
10.2005 - 07.2009
High School Diploma - MATHEMATICS, SCIENCE
The High School "Emil Botta"
09.2001 - 06.2005
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