Summary
Work history
Education
Skills
Timeline
Volunteer

Carmen Heckles

Keighley,UK

Summary

Empathetic Senior Support Worker equipped to offer a warm, considerate, compassionate support to service users. Ability to deliver a high standard of personal care and support emotional and recreational needs. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving and the ability to make decisions using own initiative. Driven to deliver high-quality service and consistent results bringing 30 years of experience with customers & families within the community with me. A loyal & reliable employee, with a high level of training. Possessing a lively sense of humour & embrace challenges, ensuring a focused & dedicated contribution to health care. With a flexible & positive attitude.

Work history

Senior Support Worker

Care@Carers Resource
Shipley, UK
05 2014 - Current
  • I was actively involved in delivering individualised Personal Care (IPC) checks & conducting Work-Based Observations & Medication Competencies.
  • Once these assessments were completed, I ensured that they were accurately recorded & filed for future reference on the computer
  • Despite my senior position, I continued to provide hands-on care within the community, which included helping people get up, showers, administering medication, take-out trips & facilitating shopping.
  • My primary responsibility was to deliver person-centred care that empowered individuals to maintain their independence
  • Collaborated closely with families of clients for provision of personalised care plans.
  • Assisted to develop comprehensive care plans for enhanced client wellbeing.
  • Conducted risk assessments consistently, minimising potential hazards.
  • Protected confidentiality of client information according to Data Protection Act regulations.
  • Assisted clients with day-to-day tasks, promoting their independence and self-reliance.
  • Participated in regular training sessions keeping knowledge and skills current.
  • Coordinated effectively with medical professionals for superior patient care.
  • Escorted clients on external trips or appointments ensuring they received required services.
  • Maintained accurate records of client progress to ensure continuity of care.
  • Provided exceptional emotional support to clients, leading to improved mental health.
  • Fostered dignity and respect in all interactions with clients, enhancing their overall experience.
  • Cooked healthy meals to uplift clients and meet dietary requirements.
  • Provided patients with opportunities for social activities, maintaining well-rounded care offerings and enhancing mental wellbeing.
  • Safely lifted, transferred and repositioned service users using hoists and wheelchairs.

Home Care Assistant

Bradford Metropolitan Council
Keighley, UK
11 1993 - 03 2014
  • As an Homecare Assistant, I dedicated myself to looking after numerous clients with their morning routines
  • Ensuring they were washed, dressed & nutrition & fluid intakes, medications administered
  • Collecting pensions & shopping
  • Successfully cared for a diverse range of clients with varying needs and medical conditions
  • Efficiently coordinated with healthcare professionals to manage client medication
  • Contributed to team meetings, improving overall team performance and care standards
  • Mentored new staff, facilitating their smooth transition into the homecare environment
  • Adhered strictly to confidentiality principles regarding patient information and records.
  • Dealt sensitively with end-of-life care scenarios, providing comfort during difficult times.
  • Handled emergency situations calmly, reducing risks associated with elderly falls or sudden illnesses.
  • Demonstrated empathy towards the needs of the elderly, promoting dignity at all times.
  • Maintained clean surroundings, promoting a healthy living space for elderly clients.
  • Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
  • Coordinated clients appointments with healthcare professionals in support of ongoing treatment objectives.

Education

Some College (No Degree) - 5 X CSE's

Greenhead Grammar School
Keighley

Functional Maths & English

Care@Carers Resource
Keighley
2019

Skills

  • NVQ 2 Care
  • NVQ 3 Health & Social Care
  • Excellent verbal and written communication
  • Personal care support
  • Medication assistance
  • Disability assistance
  • Record management
  • Care team coordination
  • Care planning
  • Rehabilitation
  • Person-centred care
  • Calm under pressure
  • Problem-solving
  • Team building

Timeline

Senior Support Worker

Care@Carers Resource
05 2014 - Current

Home Care Assistant

Bradford Metropolitan Council
11 1993 - 03 2014

Some College (No Degree) - 5 X CSE's

Greenhead Grammar School

Functional Maths & English

Care@Carers Resource
Carmen Heckles