Carmen Hand
Scunthorpe,North Lincolnshire
Summary
Dedicated customer service advisor with 7 years of experience within dynamic, fast-paced environments. Excellent interpersonal skills aiding positive professional relationships for the best customer satisfaction and overall company success.
Overview
7
7
years of professional experience
14
14
years of post-secondary education
Work History
Installation co originator
Wren Kitchens
Scunthorpe, North Lincolnshire
05.2022 - Current
- Took ownership of customers installation from start to finish, ranging from 10-40 customers each week.
- Completed customer orders with speed and accuracy, working to a deadline each day to close orders, and respond to emails.
- Demonstrated willingness to help wherever needed for customer satisfaction.
- Applied critical thinking to analyse problems and select best decisions through liaising with third parties.
Store assistant
Home Bargains
Scunthorpe, North Lincolnshire
09.2020 - 05.2022
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Operated cash registers with accuracy and processed cash and card transactions.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
Team member
Kfc
Scunthorpe, North Lincolnshire
02.2017 - 08.2019
- Prepared and packaged orders with precise presentation skills.
- Used initiative to foresee customer and team needs, taking appropriate action to minimise issues.
- Warmly greeted customers and proactively reduced wait times.
Education
Bachelor of Arts - Social care, justice and recovery
Leeds Beckett University
Leeds 09.2019 - 07.2022
A-Levels - Sociology
John Leggott Sixth Form College
Scunthorpe 09.2016 - 06.2018
GCSEs - Mathematics
Huntcliff School
Gainsborough 09.2011 - 06.2016
GCSEs - English
Huntcliff School
Gainsborough 09.2011 - 06.2016
Skills
- Complaint handling
- Office management
- Salesforce
- Customer experience
- Brand awareness and representation
- Microsoft Office expertise
Timeline
Installation co originator
Wren Kitchens
05.2022 - Current
Store assistant
Home Bargains
09.2020 - 05.2022
Bachelor of Arts - Social care, justice and recovery
Leeds Beckett University
09.2019 - 07.2022
Team member
Kfc
02.2017 - 08.2019
A-Levels - Sociology
John Leggott Sixth Form College
09.2016 - 06.2018
GCSEs - Mathematics
Huntcliff School
09.2011 - 06.2016
GCSEs - English
Huntcliff School
09.2011 - 06.2016
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