Carmen Hand
Scunthorpe,North Lincolnshire
Summary
Dedicated customer service advisor with 7 years of experience within dynamic, fast-paced environments. Excellent interpersonal skills aiding positive professional relationships for the best customer satisfaction and overall company success.
Overview
7
7
years of professional experience
14
14
years of post-secondary education
Work history
Installation co originator
Wren Kitchens
Scunthorpe, North Lincolnshire
2022.05 - Current
- Took ownership of customers installation from start to finish, ranging from 10-40 customers each week.
- Completed customer orders with speed and accuracy, working to a deadline each day to close orders, and respond to emails.
- Demonstrated willingness to help wherever needed for customer satisfaction.
- Applied critical thinking to analyse problems and select best decisions through liaising with third parties.
Store assistant
Home Bargains
Scunthorpe, North Lincolnshire
2020.09 - 2022.05
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Operated cash registers with accuracy and processed cash and card transactions.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
Team member
Kfc
Scunthorpe, North Lincolnshire
2017.02 - 2019.08
- Prepared and packaged orders with precise presentation skills.
- Used initiative to foresee customer and team needs, taking appropriate action to minimise issues.
- Warmly greeted customers and proactively reduced wait times.
Education
Bachelor of Arts - Social care, justice and recovery
Leeds Beckett University
Leeds 2019.09 - 2022.07
A-Levels - Sociology
John Leggott Sixth Form College
Scunthorpe 2016.09 - 2018.06
GCSEs - Mathematics
Huntcliff School
Gainsborough 2011.09 - 2016.06
GCSEs - English
Huntcliff School
Gainsborough 2011.09 - 2016.06
Skills
- Complaint handling
- Office management
- Salesforce
- Customer experience
- Brand awareness and representation
- Microsoft Office expertise
Timeline
Installation co originator
Wren Kitchens
2022.05 - Current
Store assistant
Home Bargains
2020.09 - 2022.05
Bachelor of Arts - Social care, justice and recovery
Leeds Beckett University
2019.09 - 2022.07
Team member
Kfc
2017.02 - 2019.08
A-Levels - Sociology
John Leggott Sixth Form College
2016.09 - 2018.06
GCSEs - Mathematics
Huntcliff School
2011.09 - 2016.06
GCSEs - English
Huntcliff School
2011.09 - 2016.06