Summary
Overview
Work History
Education
Skills
Accomplishments
Award Winning / Top Performing Amazon site
Timeline
Hi, I’m

Carmen Farcas

Project And Delivery Manager
`Scotland
Carmen Farcas

Summary

Forward-thinking Award Winning Manager equipped to handle large-scale operations planning and execution. Proficient in increasing customer engagement with hands-on approach at each stage. Multi site management experience within a global company, Amazon.

Trains, mentors and motivates staff for maximum performance.

Overview

9
years of professional experience
3
years of post-secondary education

Work History

Adecco Group
Scotland

Project and Delivery Manager
02.2023 - Current

Job overview

  • Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
  • Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
  • Plan and develop the Project idea.
  • Monitor Project progress and set deadlines.
  • Acting as the main contact between key clients and internal teams.

Adecco Group
Scotland

Area Operations Manager
05.2021 - 01.2023

Job overview

  • Developed processes to save on costs and prevent losses.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Traveled to over 2 locations per week to manage each site and perform reviews of individual managers and employees.
  • Create, manage and maintain the key stakeholders relationships, both internally and externally

Adecco Group
England

Dual Onsite Manager
07.2017 - 04.2021

Job overview

  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Manage a team of agency staff which oversees the management and coordination of temporary employees who delivered to Amazons expectations.
  • Attended regular meetings with Amazon senior management. Responded to queries and set up action plans.
  • Managed YOY Absence & Attrition rates
  • Audits ensuring adherence to SLA targets/Daily KPI tracker review & update
  • Top Performing Amazon Site 2019 – achieving 200% growth

Adecco Group
England

Shift Manager
09.2014 - 07.2017

Job overview

  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Tracked receipts, employee hours, and inventory movements.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Devised and maintained office systems to track associate data; including performance, attendance and incidents.

Education

Universitatea Spiru Haret
Bucharest, Romania

Bachelors from Finance
10.2007 - 07.2010

Skills

Contract Management

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Accomplishments

  • Top Performing Amazon site UK, achieving nearly 200% growth.
  • 3 Incentive trips winner for delivering against the contractual SLA’s and managing KPI’s.
  • Supervised team of 20 staff members.
  • Multi site management of 4 Amazon sites.
  • Collaborated with teams from12 different countries in the development of launching a new Amazon Project globally.
  • Demonstrated strong management skills, including problem-solving, decision making, planning, hiring, communication and project management

Award Winning / Top Performing Amazon site

Achieved nearly 200% growth within all 16 Amazon sites across the UK delivering against the SLA's and KPI's set by the client. 

Timeline

Project and Delivery Manager

Adecco Group
02.2023 - Current

Area Operations Manager

Adecco Group
05.2021 - 01.2023

Dual Onsite Manager

Adecco Group
07.2017 - 04.2021

Shift Manager

Adecco Group
09.2014 - 07.2017

Universitatea Spiru Haret

Bachelors from Finance
10.2007 - 07.2010

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Carmen FarcasProject And Delivery Manager