Hi, I’m
Carmen Farcas
Project And Delivery Manager
`Scotland
Summary
Forward-thinking Award Winning Manager equipped to handle large-scale operations planning and execution. Proficient in increasing customer engagement with hands-on approach at each stage. Multi site management experience within a global company, Amazon.
Trains, mentors and motivates staff for maximum performance.
Overview
9
years of professional experience
3
years of post-secondary education
Work History
Adecco GroupScotland
Project and Delivery Manager
02.2023 - Current
Job overview
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Plan and develop the Project idea.
- Monitor Project progress and set deadlines.
- Acting as the main contact between key clients and internal teams.
Adecco GroupScotland
Area Operations Manager
05.2021 - 01.2023
Job overview
- Developed processes to save on costs and prevent losses.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Traveled to over 2 locations per week to manage each site and perform reviews of individual managers and employees.
- Create, manage and maintain the key stakeholders relationships, both internally and externally
Adecco Group England
Dual Onsite Manager
07.2017 - 04.2021
Job overview
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Manage a team of agency staff which oversees the management and coordination of temporary employees who delivered to Amazons expectations.
- Attended regular meetings with Amazon senior management. Responded to queries and set up action plans.
- Managed YOY Absence & Attrition rates
- Audits ensuring adherence to SLA targets/Daily KPI tracker review & update
- Top Performing Amazon Site 2019 – achieving 200% growth
Adecco GroupEngland
Shift Manager
09.2014 - 07.2017
Job overview
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Tracked receipts, employee hours, and inventory movements.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Devised and maintained office systems to track associate data; including performance, attendance and incidents.
Education
Universitatea Spiru Haret Bucharest, Romania
Bachelors from Finance
10.2007 - 07.2010
Skills
Contract Management
Logistics Management
Continuous Improvement
Staff Management
Budget planning
Cost control and tracking
Safety regulations implementation
Staff supervision
Documentation
Cost reduction
Performance maximization
Distribution and warehousing
Accomplishments
- Top Performing Amazon site UK, achieving nearly 200% growth.
- 3 Incentive trips winner for delivering against the contractual SLA’s and managing KPI’s.
- Supervised team of 20 staff members.
- Multi site management of 4 Amazon sites.
- Collaborated with teams from12 different countries in the development of launching a new Amazon Project globally.
- Demonstrated strong management skills, including problem-solving, decision making, planning, hiring, communication and project management
Award Winning / Top Performing Amazon site
Achieved nearly 200% growth within all 16 Amazon sites across the UK delivering against the SLA's and KPI's set by the client.
Timeline
Project and Delivery Manager
Adecco Group
02.2023 - Current
Area Operations Manager
Adecco Group
05.2021 - 01.2023
Dual Onsite Manager
Adecco Group
07.2017 - 04.2021
Shift Manager
Adecco Group
09.2014 - 07.2017
Universitatea Spiru Haret
Bachelors from Finance
10.2007 - 07.2010