Carmen Butacu
Westoning,Bedford
Summary
I am self motivated and enthusiastic person. I have a methodical approach to planning and organizing. I’m very hardworking and eager to learn new things. I am very determined, good at prioritizing and time keeping and I am a fast learner. Excellent creative and communication skills with an ability to work as part of a team.
Offering strong background in finance and customer service, with keen understanding of financial planning principles.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work history
Paraplanner
CB Mortgage Services
Toddington , Central Bedfordshire
09.2015 - 04.2025
- Verified accuracy of all relevant documents prior to submission, reducing errors significantly.
- Handled administrative tasks, ensuring smooth office operations.
- Implemented efficient record-keeping systems, improving data retrieval process.
- Kept up-to-date with regulatory changes for compliance and advice accuracy.
- Gained expertise in multiple planning software applications for effective task execution.
- Liaised with clients regularly, fostering strong professional relationships and trus
- Met deadlines by managing workload independently.
- Prioritised administrative tasks based on tight deadlines.
- Followed documentation procedures to maintain robust recordkeeping system.
- Improved data consistency by identifying and eliminating inaccuracies.
- Calculated bills owed by customers, prepared invoices and distributed statements.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Increased efficiency of document retrieval with a well-organised filing system.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
Flight operations supervisor
Swissport Aviation
Heathrow, Hillingdon
04.2010 - 08.2015
- Managed flight logs, ensuring comprehensive documentation.
- Enabled smoother operations by liaising closely with air traffic control.
- Handled emergency situations promptly, reducing potential risks and hazards.
- Ensured adherence to regulatory guidelines with thorough audits and spot-checks.
- Ensuring all the flights are edited 24 hours before and cross checked 12 hour before
- Ordering the catering and making sure was done correctly and on time
- Dealing with complaints and investigations
- Organizing the staff and making sure the checking was opened and closed on time
- Dealing with check in problems and unhappy customers
- Supervising the check in and the gate and ensuring on-time departure of all aircrafts
- Ensuring all the paperwork is done
- Monitored employee performance to identify areas requiring additional training or development efforts
- Managed team schedules to ensure adequate staffing levels at all times.
Education
Diploma in Virgin Airline Fares and Ticketing level 1 & 2 and Diploma in Galileo CRS studies
Greenwich School of Management
Greenwich 04.2007 - 04.2010
A-Levels -
Technical College of Communication NV Karpen
Bacau Romania Skills
- Personal finance software familiarity
- Proactive initiative taking
- Financial product knowledge
- Time efficiency
- Knowledge of fca regulations
- Customer Service
- Team Leadership
- Cultural awareness
Affiliations
- I like to spend time socializing with my friends and family, I like hiking, reading, and traveling
Languages
English
Fluent
Romanian
Advanced
References
References available upon request.
Timeline
Paraplanner
CB Mortgage Services
09.2015 - 04.2025
Flight operations supervisor
Swissport Aviation
04.2010 - 08.2015
Diploma in Virgin Airline Fares and Ticketing level 1 & 2 and Diploma in Galileo CRS studies
Greenwich School of Management
04.2007 - 04.2010
A-Levels -
Technical College of Communication NV Karpen
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