Carmelita Quintao

• Kept workforce in compliance with operational standards and safety regulations by closely monitoring activities.
• Managed site over 40 workers, consistently monitoring performance against contract targets and instigating corrective actions to maintain site efficiencies.
• Effectively coordinated trades, direct labour and materials, consistently meeting programme, quality and cost targets.
• Examined equipment and reported damages and danger to the manager.
• Delivered inductions and toolbox talks to achieve efficient team performance.
• Conducted regular site inspections to comply with health and safety guidelines.

• Carried out general maintenance tasks around the site, contributing to an orderly working environment.
• Assisted skilled workers, such as carpenters and bricklayers, for timely project completion.
• Performed routine equipment checks to ensure safe operation at all times.
• Maintained arecord of zero safety incidents and compliance with HSE regulations.
• Reported incidents and safety concerns to the manager.

• Lead the team by example, genuinely caring for our customers' happiness.
• We drive high standards every time, whether through the quality of a coffee or the appearance of a sandwich.
• Create personalized experiences that connect with each customer on a personal level.
• Be the friendly face of Pret, inspiring your team to do the same.
• Delight customers by providing helpful answers to their questions and staying updated on our delicious offerings and exciting promotions.

• Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues.
• Respond promptly to requests from guests, Front Desk, or At Your Service requests.

• Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
• Comply with quality assurance expectations and standards.
• Return the cart to the designated area at the end of the shift.

• Assist other employees to ensure proper coverage and prompt guest service.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes to resolve issues, delight, and build trust.

• Working with clients, contractors, local authorities and external agencies on various renovation and new build projects
• Elaboration of scaffolding projects in 2D/3D using AutoCAD
• Define based on the VUP and local resources foreseen for the work and other requirements that must be defined the technologies and specified the materials and construction process
• Performing assessments on the structural integrity of buildings
• Elaboration of the delivery schedule of basic projects, meetings of compatibilization of projects
• Managing, maintaining and improving the Quality Management System on construction sites
• Able to ensure that all quality matters relating to project control, design, procurement, implementation and asset handover and commissioning are identified
• Direct acting with the legal, logistic, financial and accounting departments of the group
• Ensured customer satisfaction by effectively balancing project resources against customer needs

• Estimated quantities and cost of materials, equipment and labour to determine project feasibility
• Identified potential electrical and hydraulic issues for efficient resolution, keeping project progress on target
• Follow up on routine information of the work, such as schedules, checking activities to meet deadlines established by the company
• Monthly elaboration of contractors' measurement
• Monitor the progress of services in the common area of the site, as well as the compatibility of projects, price quotations and materials
• Working on major foundations, reinforced concrete and steelwork structures including specialized construction