Carmelina Modica Amore

• Strategic Growth: Manage a portfolio of Enterprise-level accounts, consistently exceeding annual recurring revenue (ARR) targets by identifying high-value use cases for Smartsheet’s platform.
• C-Suite Engagement: Partner with CXO stakeholders to align Smartsheet’s capabilities with overarching business goals, facilitating large-scale digital transitions and process automation.
• Complex Sales Cycles: Lead cross-functional teams (Solutions Engineering, Legal, and Success) to close complex, six-figure contracts
• Value-Based Selling: Conduct deep discovery and value-engineering sessions to demonstrate ROI
• Retention & Expansion: Reduced churn and increased Net Retention Rate (NRR) by building long-term strategic roadmaps for enterprise clients.

• Leading the Growth Team (0-250 employees across EMEA)
• Supported team to overcome new challenges by forecasting knowledge and skills gaps.
• Reported on team performance to higher leadership, proactively offering action for areas of improvement.
• Led team of 4 AE's to achieve KPI targets and successfully complete assigned projects.
• 100% team target reached so far in Q1 and Q2
• Supervising the Growth Team in every single deal
• Looking after Growth across the whole EMEA

• Established strong relationships with new clients through effective influencing, strategic prospecting and weaving exceptional customer service into sales process.
• Made 2 President Clubs (3 years)
• 140% quota achieved in 2023
• Worked different territories (Italy, Spain, Portugal, Germany, UK I, Israel, Australia)
• Practiced cold calls strategy to gain leads and reach out to prospects.
• Collaborated with team to develop marketing strategies.
• Pursued new leads each month to reach targeted quota.
• Established cordial relationships with internal and external contacts to boost rapport.
• Delivered high level of service to clients to maintain relationships for future business opportunities.

• Built and strengthened relationships with existing accounts to drive revenue growth
• Delivered high level of service to clients to both maintain and extend relationships for future business opportunities

Effectively communicated with clients, helping to improve relationships and rapport

• Uses consultative sales skills to pitch and consult with existing clients by addressing their questions and needs to identify the proper MINDBODY upgrade solution
• Team top performer
• Achieved several awards
• Target achieved every year
• Made President Club
• Plans and organises personal sales strategy as well as strategically plans daily/weekly/monthly schedule in order to maximise return on time investment and meet and exceed performance targets.
• Keeps abreast of all product updates, including software and application updates and releases, new partner offerings, market conditions, and industry trends.
• Communicates ongoing sales activity and account progress utilizing Salesforce.com

• Dealing with customer enquiries by telephone, email, letter or face to face Ensuring that a customers problem is brought to a satisfactory conclusion
• Involved in developing a customer service policy Collecting and analyzing data to monitor the level of customer service

• Increased table turnover rate with efficient floor management.
• Conducted regular inspections for adherence to food hygiene norms and standards.
• Innovated promotional strategies, raised brand awareness in local community.
• Implemented new menus, improved dining experience.
• Enhanced customer satisfaction by addressing and resolving complaints promptly.
• Cultivated a positive work environment by fostering team spirit amongst staff.
• Tracked key performance indicators on a weekly basis; identified areas needing improvement.
• Trained new team members, enhanced service quality.
• Oversaw budgeting and financial planning, maintained profitable margins whilst ensuring top-notch service quality.