Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carmela Russomando

London

Summary

Dynamic and results-driven professional with extensive experience in hospitality, notably as a Waitress Supervisor at La Porchetta Pollo Bar. Proven ability in task delegation and complaint handling, enhancing guest satisfaction and operational efficiency. Committed to maintaining hygiene standards while fostering a collaborative team environment.

Overview

2024
2024
years of professional experience

Work History

Waitress Supervisor

La Porchetta Pollo Bar
2022 - 02.2024
  • Enhanced table turnover process, resulting in a higher number of guests accommodated per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

Cleaner

La Favorita
2017 - 2018
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.

Waitress

L Artista Restaurant
03.2019 - 06.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Bartender

L Olimpo Caffè
03.2007 - 06.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

Education

Catering Worker

Diploma
Italy
06.2005

Skills

  • Task delegation
  • Complaint handling
  • Order accuracy
  • Sales promotion
  • Hygiene standards

Languages

Spanish
Beginner (A1)
English
Beginner (A1)

Timeline

Waitress

L Artista Restaurant
03.2019 - 06.2022

Bartender

L Olimpo Caffè
03.2007 - 06.2017

Waitress Supervisor

La Porchetta Pollo Bar
2022 - 02.2024

Cleaner

La Favorita
2017 - 2018

Catering Worker

Diploma
Carmela Russomando