Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Carmel Walton

Receptionist/Administrator
Edgware

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated Maternity Clerical Manager with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Friendly team leader with 32 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering Cerner data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.

Overview

15
15
years of professional experience
14
14
years of post-secondary education
1
1
Language

Work History

Receptionist/Administrator

Royal Free NHS Trust
Edgware, Middlesex
06.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Organized, maintained and updated information in computer databases.

Team Leader Manager

Royal Free NHS Trust
Barnet, HRT
03.2008 - 05.2022
  • Led employee relations through effective communication, coaching, training, and development.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Evaluated employee performance on yearly basis and coached and trained 22 team members, increasing quality of work and employee motivation.
  • Established and maintained performance, quality and service standards for professional customer care.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.

Education

GCE2 - English

Moat Mount
Mill Hill London
09.1970 - 07.1975

GCE4 - MATHS

Moat Mount
Mill Hill London
09.1970 - 07.1975

GCE2 - Commerce

Moat Mount
Mill Hill London
09.1970 - 07.1975

Skills

Multitasking Abilities

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Additional Information

I pride myself on being punctual, reliable and hardworking. I have always given my all to every job I have undertaken. I am extremely approachable and will always help and understand each individuals needs as they arise

Timeline

Receptionist/Administrator

Royal Free NHS Trust
06.2022 - Current

Team Leader Manager

Royal Free NHS Trust
03.2008 - 05.2022

GCE2 - English

Moat Mount
09.1970 - 07.1975

GCE4 - MATHS

Moat Mount
09.1970 - 07.1975

GCE2 - Commerce

Moat Mount
09.1970 - 07.1975
Carmel WaltonReceptionist/Administrator