Summary
Overview
Work History
Education
Accomplishments
Certification
Timeline
Generic

Carmara Mwayera

Summary

Dedicated and results-oriented professional with a strong foundation in customer service and a proven track record of exceeding expectations. Aspiring digital marketer with a passion for data-driven strategies and a commitment to delivering exceptional experiences. Proficient in team leadership, inventory management, and sales, with a background in cosmetics, retail, and nightlife industries. Eager to leverage my diverse skills and education in Digital Marketing to contribute to dynamic digital marketing campaigns and drive measurable results. Adept at adapting to fast-paced environments and collaborating effectively with cross-functional teams to optimize operational efficiency and enhance customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Digital Marketing Trainee

WYK
07.2023 - 09.2023
  • It was a intensive course highly educationally
  • I gained my google analytics fundamentals and paid search certificate
  • Learnt how to use the basics of excel data analytics, programmatic marketing, target audience identification, search engine optimization
  • My main subject I took was paid search but I also touch a bit on paid socials learning about canvas and the audiences for different add social network platforms.

Team Leader

Marquis Westminster
05.2022 - 05.2023
  • Led, mentored, and team to consistently provide exceptional customer service, creating an environment characterized by professionalism, warmth, and friendliness, thereby enhancing the overall guest experience
  • Upheld, exemplified, and instilled the company's core values and service standards, setting a high bar for excellence and fostering a strong organizational culture rooted in customer satisfaction
  • Orchestrated and oversaw the seamless service of an extensive range of beverages and foods, adeptly adapting to diverse customer preferences and unique requests, ensuring that every guest's needs were met
  • Collaborated closely with cross-functional team members, proactively identifying opportunities to streamline operational processes, resolve challenges, and continuously improve service efficiency.

Assistant Manager

River Island
05.2015 - 05.2022
  • Managed and maintained precise control over tills, financial transactions, and cash handling responsibilities, safeguarding the store's financial integrity while ensuring adherence to strict financial protocols
  • Cultivated, nurtured, and sustained strong, lasting relationships with customers by offering personalized product advice, expertly guiding selections, and promptly addressing inquiries, consistently enhancing the shopping experience
  • Remained astutely informed about market trends, proficiently managed diverse store departments, and proactively ensured optimal stock availability, playing a vital role in meeting customer demands
  • Facilitated comprehensive training sessions for new employees, strategically optimized staff schedules to maximize productivity, and provided indispensable support to store managers, contributing significantly to the achievement of store goals and operational excellence.

Beauty Consultant

Flair Beauty Agency
05.2015 - 12.2015
  • Captivated and educated clients through engaging beauty product demonstrations, providing in-depth insights into the latest skincare and cosmetic trends, effectively translating product features into real benefits
  • Strategically set and consistently surpassed personal sales goals through warm, personalized customer interactions, offering tailored product recommendations and cultivating an atmosphere of trust and satisfaction
  • Actively participated in tracking and achieving team sales targets, employing a persuasive, consultative approach that promoted team collaboration and goal attainment
  • Collaborated seamlessly with colleagues to create a welcoming, professional atmosphere within the agency, sharing knowledge, fostering teamwork, and collectively elevating the agency's reputation in the competitive beauty industry.

Sales Advisor

Clarks
05.2014 - 05.2015
  • Supported the store team in proactively increasing revenue and delivering an unparalleled, customer-centric shopping experience by providing friendly, informed, and empathetic service
  • Meticulously maintained the store's visual presentation to the highest standards, leveraging comprehensive product knowledge to effectively assist customers in finding the ideal footwear and accessories
  • Demonstrated exceptional adaptability by seamlessly transitioning into various roles during peak holiday periods and staff absences, ensuring the store's smooth, uninterrupted operations
  • Consistently delivered an exceptionally positive and memorable shopping experience to customers, profoundly impacting overall store satisfaction, thereby reinforcing Clarks' esteemed reputation as a trusted brand within the retail industry.

Beauty Advisor/Sales Assistant

Boots-Benefit Cosmetics
11.2013 - 01.2014
  • Advised discerning customers on the extensive array of product benefits, meticulously tailoring recommendations to individual needs and preferences, fostering trust and brand loyalty
  • Demonstrated exceptional inventory management skills, maintaining optimal stock levels, and ensuring product availability, which directly contributed to a well-organized and customer-friendly shopping environment
  • Engaged in dynamic sales strategies, consistently exceeding sales targets through persuasive communication and proactive customer engagement
  • Elevated customer experiences by delivering transformative beauty makeovers, showcasing the transformative potential of our cosmetics and instilling confidence in our clientele.

Education

Level 3 Theatrical Makeup -

City of Bristol College
05.2014

Level 2 Hair and Media Makeup -

City of Bristol College
05.2013

Level 3 Hairdressing -

City of Bristol College
06.2012

GCSEs -

Kingsfield School
01.2010

Accomplishments

  • WYK Digital Marketing Trainee July 2023 - September 2023:

It was a intensive course highly educationally. I gained my google analytics fundamentals and paid search certificate. Learnt how to use the basics of excel data analytics, programmatic marketing, target audience identification, search engine optimization. My main subject I took was paid search but I also touch a bit on paid socials learning about canvas and the audiences for different add social network platforms.


  • Paid search:

Also known as pay-per-click) I have learnt how to use marketing strategy that empowers businesses to enhance their online visibility and reach their target audience. With platforms like Google Ads and Discovery ads I as the advertiser had to strategically bid on keywords relevant to their products or services. These ads appear prominently in search engine results when users enter relevant queries, delivering immediate and measurable results. I have learnt how to conduct keyword research, and optimizing campaigns, businesses can achieve their specific marketing goals, whether it's driving website traffic, increasing brand awareness, or boosting conversions. Paid search taught me how to offer a level of control and precision that allows me to help businesses to fine-tune their advertising efforts, making it a fundamental component of a successful digital marketing strategy.


  • Laura Meda case study:

A self employed photographer who wanted to create brand awareness in North Lincolnshire. She wanted to expand and create brand awareness on her business. These were some of our findings :

CTR: Search 2.80% Social 2.58% Results= 5.38%

Client: Laura Meda

Location: North Lincolnshire

Budget: Search: £125 Discovery: £125

Results: Discovery ads was a higher performance than paid search, users were actively exploring new content that's more visually appealing and more engaging.


Our objective was Increase Brand Awareness. Generate Impressions. Our impressions for discovery was 0.5% and for search 1.4%. Some of our challenges was we was unable to spend set budget due to various factors such as Location, audience, etc. a broader target may have gave us better results. We also had limited location

Lessons: The lesson l learnt was I could have narrowed down the geographic location on generic match type. When checking the analytics we should have put more money in discovery over search

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Digital Marketing Certificate on Google Analytics Fundamentals
  • Paid Search Certificate

Timeline

Digital Marketing Trainee

WYK
07.2023 - 09.2023

Team Leader

Marquis Westminster
05.2022 - 05.2023

Assistant Manager

River Island
05.2015 - 05.2022

Beauty Consultant

Flair Beauty Agency
05.2015 - 12.2015

Sales Advisor

Clarks
05.2014 - 05.2015

Beauty Advisor/Sales Assistant

Boots-Benefit Cosmetics
11.2013 - 01.2014

Level 3 Theatrical Makeup -

City of Bristol College

Level 2 Hair and Media Makeup -

City of Bristol College

Level 3 Hairdressing -

City of Bristol College

GCSEs -

Kingsfield School
Carmara Mwayera