Summary
Overview
Work history
Education
Skills
Timeline
Generic

Carly Grannells

London

Summary

Customer-oriented, strategic-thinking and meticulous sales professional with over 10 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Effective at identifying customer needs to deliver solutions. Tactical team builder and energetic strategic planner with great influencing and communication strengths.

Overview

16
16
years of professional experience

Work history

Business Development Manager

Ad hoc Property
London
05.2024 - Current
  • Generated leads to bring in new client revenue and improve bottom-line profitability.
  • Identified opportunities to drive business growth, diversification and expansion.
  • Contacted and converted potential customers via telephone, email and in-person enquiries.
  • Drew on understanding of key markets to push development of business strategies.
  • Managing clients portfolio of properties.
  • Drafted fully-fledged proposals to recommend senior management on different courses of action.
  • Represented organisation to public at trade exhibitions and conventions, driving awareness of product and service

Internal Sales Agent (FTC)

Heidelberg Materials
London
10.2023 - 01.2024
  • Interact with customers via phone, email, and in-person to understand their concrete needs and provide suitable solutions.
  • Receive and process customer orders accurately and efficiently, ensuring that all specifications and delivery requirements are met.
  • Develop a deep understanding of the company's concrete products to effectively advise customers and address their inquiries.
  • Prepare accurate quotes for customers based on their project requirements, considering factors such as quantity and delivery location.
  • Collaborate with the external sales team to support lead generation, deal closure, and customer relationship management.
  • Provide exceptional customer service by promptly addressing customer inquiries, concerns, and complaints, and ensuring that any issues are resolved to the customer's satisfaction.
  • Maintain detailed records of customer interactions, orders, quotations, and other relevant information using CRM software or other database systems.

Senior Consultant

Reed recruitment
London
11.2022 - 08.2023
  • Facilitated client project from concept to execution.
  • Addressed client enquiries and resolved issues and concerns.
  • Wrote and customised proposals for new projects to deliver requests of clients.
  • Established business opportunities with existing and new clients.
  • Participated in meetings with department administrators to improve operations.
  • Managed daily operations of department to maintain timely deadlines and timesheets.
  • Interviewed and tested job seekers, to create a pool of people ready to fill vacancies and match candidates to suitable jobs.
  • Screened and shortlisted candidates before employers interviewed them-along with doing referencing checking and ETW checks before placement)
  • Achieved targets for the number of vacancies taken and the number of people placed into jobs.


Business Development Manager

London medical laboratory
London
06.2022 - 09.2022
  • Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
  • Influenced key decision-making and established trust with stakeholders.
  • Secured new commercial opportunities by strengthening sales pipeline with senior business teams.
  • Opened new accounts to augment existing customer base to meet growth targets.
  • Generated leads to bring in new client revenue and improve bottom-line profitability.
  • Contacted and converted potential customers via telephone, email and in-person enquiries.
  • Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
  • Attended prominent industry trade shows, exhibitions and events across UK.

Business Development Manager

Anyvan
London
02.2016 - 05.2022
  • Closed complex, lucrative deals with new customers.
  • Managed budgets and inventory to minimise costs and maximise profits.
  • Oversaw full sales lifecycle from prospecting clients to closing deals.
  • Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
  • Generated leads to bring in new client revenue and improve bottom-line profitability.
  • Leveraged product knowledge to achieve revenue goals and retain clients.
  • Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
  • Contacted and converted potential customers via telephone, email and in-person enquiries.
  • Influenced key decision-making and established trust with stakeholders.
  • Managed over 50 calls per day
  • Coached team to build client relationships and exceed sales targets.

Key Account Manager

E-Courier
london
02.2009 - 01.2016
  • Crafted detailed sales reports, outlining key metrics to enhance strategic business decision-making.
  • Developed and sustained critical partnerships with clients, continuously demonstrating value to ensure high rates of satisfaction.
  • Provided first-class client services, from onboarding to daily account management.
  • Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
  • Evaluated sales team performance and delivered feedback to drive improvements.
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
  • Exceeded sales targets by delivering high call volumes and tailored product recommendations.

Education

GCSEs -

Sacred Heart High School
London
07.2005

NVQ Level 2 - Business

St Charles Catholic Sixth Form College
London
06.2007

Skills

  • Training and mentoring
  • Warm and cold calling
  • Open and clear communicator
  • Networking ability
  • Proposal writing
  • Performance goals
  • Consultative and relationship selling
  • Sales leadership
  • Revenue development
  • Brand building
  • Relationship management
  • Closing sales


    • CRM Systems

  • HubSpot
  • Capsule
  • Sap
  • Starrs

Timeline

Business Development Manager

Ad hoc Property
05.2024 - Current

Internal Sales Agent (FTC)

Heidelberg Materials
10.2023 - 01.2024

Senior Consultant

Reed recruitment
11.2022 - 08.2023

Business Development Manager

London medical laboratory
06.2022 - 09.2022

Business Development Manager

Anyvan
02.2016 - 05.2022

Key Account Manager

E-Courier
02.2009 - 01.2016

GCSEs -

Sacred Heart High School

NVQ Level 2 - Business

St Charles Catholic Sixth Form College

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Carly Grannells