Carly Watson
East Kilbride,Glasgow City
Summary
I have experience across sales, training, and business support roles. I’ve supported the training and development of new starters, worked closely with customers, and handled day-to-day tasks to keep things running smoothly. I’m organised, reliable, and comfortable adapting to different roles and environments.
Overview
6
6
years of professional experience
Work history
Training Sales Controller
Carmoney Ltd
Motherwell, North Lanarkshire
2022.01 - Current
- Train and support new sales team members through their onboarding and first month in the business.
- Set up systems access and introduce new starters to the business, processes and day to day role.
- Deliver ongoing coaching and development through call listening, feedback sessions and side by side support on the sales floor.
- Developed strong management and leadership skills through mentoring staff, monitoring performance and helping new starters progress into permanent sales teams.
- Work closely with management and other sales teams to ensure a smooth transition for new starters into permanent teams.
- Create a positive and supportive environment for new team members joining the business.
Business Support Consultant
Clyde Travel Management
Hillington, Glasgow City
2019.12 - 2021.12
- Managed supplier communications and shared important business updates with the wider team through weekly reports and management updates.
- Attended supplier events and networking sessions to stay up to date with industry changes and build strong working relationships.
- Carried out daily administrative tasks including invoice checks, spreadsheet management and maintaining accurate business data.
- Supported customers during the pandemic by liaising with airlines, hotels and tour operators to arrange refunds and resolve travel disruptions.
- Monitored travel restrictions and communicated important travel ban updates to clients to minimise disruption and support travel planning.
Education
Higher National Diploma - Travel and Tourism
South Lanarkshire College
East Kilbride, South LanarkshireGCSEs -
Calderglen High School
East Kilbride, South LanarkshireSkills
- Team training and development
- Leadership and people management
- Coaching and call listening
- Communication and relationship building
- Organisation and admin management
- Problem solving and customer support
- Supplier relations
Timeline
Training Sales Controller
Carmoney Ltd
2022.01 - Current
Business Support Consultant
Clyde Travel Management
2019.12 - 2021.12
Higher National Diploma - Travel and Tourism
South Lanarkshire College
GCSEs -
Calderglen High School