Carly Taylor

• Ensure creative and progressive lessons for children from age 5 months to 12 years old.
• Conducted regular assessments to measure student progress.
• Incorporated fun games into lessons to enhance engagement whilst still focusing on skill building.
• Established positive relationships with parents, ensuring their understanding of child's development in swimming.
• Provided constructive feedback for improved stroke technique and efficiency.
• Promoted water confidence amongst fearful or inexperienced swimmers through gentle acclimatisation activities.
• Built positive relationships with staff and swimmers to develop productive lesson environments.
• Developed specialised classes for swimmers with disabilities.

• Ensured a smooth transition from school to college for students with SEN
• Established strong relationships with families, teachers, social workers and other professionals involved in students life.
• Attended EHCP review meetings of prospective students during their final year of school
• Wrote clear and concise reports of EHCP reviews and advised on EHCP consultations for Oxfordshire County Council
• Maintained thorough knowledge on the support college could offer each student and their individual health, education and care need.
• Maintained good working relationships with schools and other organisations to ensure smooth transitions for students.
• Maintained good relationships with families, acting as the first point of contact for them at college and supporting them with their child's transition.
• Liaising with relevant professionals - social workers, SEN transport teams, CAMHS, teachers, OCC, S&LT, OT, Physiotherapists, specialist nurses- to make sure each student continued to gain the support they needed.
• Acted with professionalism, empathy and care when faced with challenging behaviours and situations.
• Kept the college database up to date with student information.
• Liaised with charities, work places and OCC supported employment services to ensure the students had ample opportunity for the future.
• Ensured a smooth transition out of college for leaving students.
• Teaching PSHE sessions, specifically sex and relationships sessions to SEN students.

• Supported students with autism to learn in their own home and community when an alternative provision was needed.
• Kept up to date with relevant autism training
• Created and maintained good relationships with families
• Create lessons at home to ensure students were learning functional maths, English and life skills in their own home and community in a way in which they would understand.
• Writing reports on each days learning and end of term reports
• Respond with professionalism and kindness when presented with challenging behaviours.
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From the ages of 17 to 22 I worked in various restaurants and pubs during my time at 6th form and university. These positions gave me great communication skills and drive to give the best service possible, which has transferred to future jobs I had.

• Managed appointments with clients for better time management- many high end watches were available and the appointment could last over an hour.
• Built enduring relationships with clients through excellent service provision over time.
• Greeted customers warmly upon arrival, creating a welcoming environment.
• Trained new staff on customer service protocols to maintain high standards of service across the board.
• Offered assistance to team members during peak hours, promoting efficiency.
• Promoted new products to customers, driving brand awareness.
• Handled customer queries via telephone and email, ensuring clear communication.
• Improved customer satisfaction by promptly addressing and resolving complaints.
• Offered detailed advice on product and service benefits.
• De-escalated objections and disputes professionally to maintain customer satisfaction.
• Performed cashier duties, including balancing and end-of-day banking.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Participated in regular training to maintain up-to-date knowledge on company products and policies.