Carly Stone
Rhosllanerchrugog,Wrexham
Summary
Dedicated professional with strong customer service and administrative skills, adept at serving customers, handling complaints, and managing cash transactions. Proficient in liaising with external agents and coordinating appointments through effective telephone communication. Demonstrates extensive IT skills with a focus on Microsoft Office Suite, including Word, Excel, Publisher, and PowerPoint. Holds a clean UK driving licence (Categories B1 and B), showcasing reliability and commitment to professional standards.
Overview
16
16
years of professional experience
1
1
Certification
Work history
Instructor (Group Leader) and catering assistant
Robinwood
01.2017 - 12.2025
- Taking a group of children for a three day course on various activities, including canoeing, archery, rock climbing, zip wire, trapeze, raft building and various other problem-solving activities.
- Maintaining a good level of health and safety.
- Maintaining a good level of customer service, working with the group to achieve goals, work together as a team and build confidence.
- Working in the kitchen preparing meals, serving, keeping areas clean, and operating the dishwasher.
Bar Staff/Front of House
The Bucks Head
01.2016 - 01.2017
- Serving Customers/preparing bills and taking payments. Using the till and card machine.
- Maintaining a high standard of food hygiene.
- Preparing beverages.
Supervisor
Cotswold Outdoor
01.2014 - 01.2016
- Serving Customers and taking payments. Using the till and card machine.
- Handled customer inquiries and resolved issues, ensuring a positive shopping experience.
- Assisted in creating visually appealing displays to promote seasonal products and increase foot traffic.
Instructor (Group Leader)
Robinwood
01.2011 - 01.2014
- Taking a group of children for three day courses on various activities
- Maintaining a good level of health and safety.
- Maintaining a good level of customer service, working with the group to achieve goals, work together as a team and build confidence.
- Ground maintenance and general site work.
Instructor
Manor Adventure
01.2010 - 11.2010
- Taking children on various activities, including hill walks, low ropes, rock climbing, zip wire, fencing, rifle shooting, night walks.
- Maintaining a good level of health and safety.
- Safety checking equipment and company vehicles.
- Ground maintenance.
Education
BA - Film Studies and History of Art
The University of Leicester
LeicesterA levels - English Language, Media studies, Psychology
Shrewsbury 6th Form College
AS level - Classical Civilisation, Film Studies
Shrewsbury 6th Form College
9 GCSEs - Maths and English
Church Stretton Secondary School
Skills
- Customer service
- Serving customers, dealing with complaints, cash handling, liaising with external agents, telephone work and booking appointments
- Administrative skills
- Good at keeping records, receiving and following instruction
- IT skills
- Extensive use of Microsoft Word, Excel, Publisher, PowerPoint, Internet and E-mail
- Clean UK driving licence (Categories B1 and B)
References
References available on request
Outside Interests and Activities
I have travelled across South East Asia, New Zealand and South America for 8 months. A once in a lifetime experience, it has proved to be challenging and educational. It has pushed me as an individual and exposed me to people from different cultures and new ways of thinking. I have since been traveling on two other separate occasions, two months backpacking round South East Asia and I travelled and volunteered in Malaysia for two months., I like to keep myself physically active by swimming, cycling, rock climbing, diving, and hill/mountain walking., I also enjoy doing Aerial hoop
Certification
- L2 Food Hygiene and Safety for Catering
- Food Allergen Awareness
- Level 3 Award in Emergency First Aid at Work
Timeline
Instructor (Group Leader) and catering assistant
Robinwood
01.2017 - 12.2025
Bar Staff/Front of House
The Bucks Head
01.2016 - 01.2017
Supervisor
Cotswold Outdoor
01.2014 - 01.2016
Instructor (Group Leader)
Robinwood
01.2011 - 01.2014
Instructor
Manor Adventure
01.2010 - 11.2010
AS level - Classical Civilisation, Film Studies
Shrewsbury 6th Form College
9 GCSEs - Maths and English
Church Stretton Secondary School
BA - Film Studies and History of Art
The University of Leicester
A levels - English Language, Media studies, Psychology
Shrewsbury 6th Form College