Carly Staden
Milton Keynes
Summary
Motivated professional with expertise in leadership and team management, adept at risk assessment and decision-making under pressure. Proven track record in process improvement and analysis, enhancing operational efficiency. Skilled in stakeholder engagement and presentations, fostering strong relationships and clear communication. Committed to coaching and mentoring, driving team success through advanced communication and de-escalation techniques.
Overview
11
11
years of professional experience
Work history
SEN Teaching Assistant, Temporary
Woburn Lower School
, Bedfordshire
10.2025 - 12.2025
- Provide dedicated, person-centred support to children with Special Educational Needs (SEN), creating a safe, supportive, and focused learning environment to foster confidence and engagement.
- Proactively tailor learning activities and communication strategies (including visual aids) for 8 students, resulting in measurable progress against their Individual Educational Goals (IEGs).
- Collaborate closely with teaching staff on lesson planning and preparation, ensuring seamless alignment of activities with each student's Individual Educational Goals (IEGs).
- Maintain effective classroom management and diligently enforce school safety guidelines, ensuring a calm, orderly atmosphere where all students can learn effectively.
Senior Prison Officer
HMP Woodhill
02.2024 - 10.2025
- Led and managed a team of 8-12 officers across a high-security wing, ensuring operational efficiency and staff compliance with procedural guidelines.
- Prepared and delivered daily team briefs, ensuring the team was informed and prepared taking on their responsibilities in often volatile situations.
- Worked alongside various professionals daily, including social workers, probation officers and medical staff, enabling a safe environment by reducing internal incidents on the wing by 15% during the tenure.
- Oversaw complex security protocols and adherence to government regulations to enhance safety and reduce incidents, managing wings housing up to 90 high-risk prisoners.
- Utilised advanced communication and de-escalation techniques to manage and maintain order among diverse groups.
Prison Officer
HMP Woodhill
03.2021 - 02.2024
- Appointed to the Close Supervision Unit (CSC), which houses the most challenging and disruptive prisoners in the UK. This job taught me how to use exceptional communication skills and stay adaptable to manage highly unpredictable and complex daily situations.
- Acted as a dedicated personal officer for prisoners with complex needs. My focus was on building rapport and using mentoring skills to spot risks and concerns, ensuring I reported critical safeguarding issues to the Governor.
- Successfully built and kept up positive working relationships with complex individuals. I achieved this by carefully adapting my communication approach over time to encourage them to stay engaged and co-operative, reducing self-harm/incident reports by 20% for my caseload.
- Responsible for managing all administrative records for prisoner movements, incidents, and security checks, which demanded strict attention to detail and adherence to Ministry of Justice procedures.
External Partnerships Manager
Shell Energy
09.2018 - 03.2021
- Managed relationships with third party suppliers with the goal of ensuring high-quality service delivery and effective problem resolution.
- Worked in Bangalore, India, for two months, managing the performance of our largest outsourced partner, impacting service delivery for over 500,000 customers.
- Delivered regular presentations to the Exec Committee on key projects, securing executive management sponsorship and buy-in for chosen solutions.
- Remotely supervised a team of five, ensuring that overall production and quality exceeded the 95% target.
- Drove team performance via 1:1s, coaching, Personal Development Plans and regular performance meetings resulting in a 25% reduction in team errors.
Business Improvement Project Lead
Shell Energy
Milton Keynes
01.2017 - 09.2018
- One of six employees company-wide to be selected for a unique Business Improvement Programme, targeting process efficiencies in core business functions.
- Worked closely with external consultants and leading internal teams to identify and implement 12 process improving opportunities across core business functions.
- Conducted in-depth process mapping and data analysis to understand the ‘as-is' and design the ‘to-be' target state, projecting £130,000 in annual savings through optimisation.
- Led presentations and workshops for employees to transfer knowledge and provide new skills to Project Managers throughout the business.
Senior Operations Analyst
Shell Energy
04.2015 - 01.2017
- Performed root cause analysis on issues while identifying opportunities to increase efficiency of end-to-end processes.
- Managed customer complaints from investigation through to resolution including working with third parties to ensure best outcome, maintaining a 90%+ customer satisfaction score.
- Understanding customer needs and coordinating with management to maintain a first-class service.
Education
Law
University of Wales, Swansea
SwanseaSkills
- Leadership and team management
- Risk assessment and decision-making under pressure
- Process improvement and analysis
- Stakeholder engagement and presentations
- Coaching and mentoring
- Advanced communication and de-escalation
Timeline
SEN Teaching Assistant, Temporary
Woburn Lower School
10.2025 - 12.2025
Senior Prison Officer
HMP Woodhill
02.2024 - 10.2025
Prison Officer
HMP Woodhill
03.2021 - 02.2024
External Partnerships Manager
Shell Energy
09.2018 - 03.2021
Business Improvement Project Lead
Shell Energy
01.2017 - 09.2018
Senior Operations Analyst
Shell Energy
04.2015 - 01.2017
Law
University of Wales, Swansea