Carly Room
Swindon,Wiltshire
Summary
Enthusiastic and dedicated individual bringing expertise in supporting needs in fast-paced hospitality. Adept at building positive rapport with customers, maintaining professional appearance and upholding effective management and leadership techniques. Seeking a role to diversify my skills and face new challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Amazon delivery driver
K2LT Logistics
Swindon
08.2024 - Current
- Provided excellent customer service, enhancing company reputation.
- Consistently worked calmly under pressure with 100% route completion.
- Ensured safety by regular vehicle inspections and maintenance.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Navigated various routes efficiently, leading to increased route coverage.
- Completed deliveries with smile and patient, personalised service.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
Barista
Lake 86 Cotswold wildlife park
South Cerney, Gloucestershire
03.2024 - 09.2024
- Managed high volume orders during peak hours maintaining quality of service.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
Waitress
The Eliot Arms
South Cerney
04.2023 - 02.2024
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Arranged tables and set up linens and silverware in preparation for guests.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Lift operator
Vailresorts
Whistler,BC., British Columbia, Canada.
11.2022 - 03.2023
- Verified and completed documentation required each day, to ensure the lifts had completed all necessary safety checks before opening to the public.
- Consistently demonstrated best practices and conformance to company standards and safety regulations.
- Ensured Guests on the lifts were safe at all times, by being attentive and adaptive to each guests needs
- Assisted guests with any queries that they had about the mountain.
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
- Consistently delivered a positive, friendly experience for the guests waiting in lines and those loading on the chairlift whilst keeping myself and the public safe at all times.
Assistant Manager
McDonalds
Cirencester, Gloucestershire
12.2020 - 07.2022
- Drove increased sales week by week through consistently inspiring team leadership and exemplary customer service.
- Interviewed and hired employees to bring the companies vital ingredients to the team and meet business demands.
- Addressed customer issues to ensure quick and successful resolution.
- Diminished financial discrepancies, managing monetary transactions, including deposits and refunds.
- Initiated inventory control measures to manage and replenish stock, while monitoring the food cost and profitability in the restaurant.
- Completed 'weekly work' which consisted of many P&L statement hi-lighting restaurants strengths , weaknesses and opportunities, further communicating this to the team.
- Created and completed a crew schedule, this involved working around peoples availability and becoming familiar with the Regulating Working Hours.
- Mentored and motivated team to achieve monthly targets ensuring continued progression and profitability within the restaurant.
- In charge of food safety procedures and verifications. Complete a monthly Food safety Audit, looking at opportunities in the restaurant and communicating this to my team.
- Looked after key parts of the restaurants systems such as , Food safety , Training , Calibration of equipment, scheduling , Hiring and new starters, Inventory management , Payroll giving, P&L reports and the overall running of the restaurant.
Shift Manager
McDonalds
Cirencester, Gloucestershire
08.2017 - 12.2020
- Manage a team of 15- 25 people per shift and looked after the general running of the store.
- Developed the following skills during this time: time management, how to deal with customer complaints, staff wellbeing, understanding food cost, how to cope under pressure, team work and effective target setting
- Kept employees operating productively and working on task to meet business and customer needs.
- In charge of Inventory management which required weekly and monthly stock counts and reports.
- Completed and submitted detailed incident reports, such as accident reports, product complaints ( supplier issues) , equipment failures, property damage reports etc.
Crew Trainer
McDonalds Cirencester
Cirencester, Gloucestershire
12.2016 - 07.2017
- Mentored and looked after new employees to improve performance, food safety and customer service.
- Responsible for training new starters to company standards using knowledge, practical skills and observation checklists to verify they were safe and confident in the workplace.
- Set a positive example for team members by providing Quality, Service Cleanliness service and corrective coaching others on these important tasks.
- Evaluated current training programmes and advised on potential improvements.
Education
Diploma of Higher Education - Advanced Shift leadership Course
Mcdonalds University Diploma
London09.2019
Diploma of Higher Education - Hospitality Outlet Supervisor
Institute For Apprentiships
Swindon 03.2019
Diploma of Higher Education - Shift Leadership Course
McDonalds University London Diploma
London 04.2018
NVQ Level 3 - Animal Management
Berkshire College of Agriculture
Maidenhead 07.2016
GCSE -
Thornton College
Buckingham, Buckinghamshire06.2014
Skills
- Agile leadership
- Training and development
- KPI management
- Conflict resolution
- Schedule management
- Performance tracking
- Customer Service
Certification
- Certified First Aider, St Johns Ambulance - June 2021
- Level 2 Food safety and hygiene for catering - March 2024
Timeline
Amazon delivery driver
K2LT Logistics
08.2024 - Current
Barista
Lake 86 Cotswold wildlife park
03.2024 - 09.2024
Waitress
The Eliot Arms
04.2023 - 02.2024
Lift operator
Vailresorts
11.2022 - 03.2023
Assistant Manager
McDonalds
12.2020 - 07.2022
Shift Manager
McDonalds
08.2017 - 12.2020
Crew Trainer
McDonalds Cirencester
12.2016 - 07.2017
Diploma of Higher Education - Advanced Shift leadership Course
Mcdonalds University Diploma
Diploma of Higher Education - Hospitality Outlet Supervisor
Institute For Apprentiships
Diploma of Higher Education - Shift Leadership Course
McDonalds University London Diploma
NVQ Level 3 - Animal Management
Berkshire College of Agriculture
GCSE -
Thornton College
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