CARLY MCKENZIE

Responsibilities include -

• Liaising with clients face to face, telephone and email;
• Building strong rapports with both clients and suppliers;
• Confidentiality of GDPR information;
• Order processing, scheduling, creating, and updating databases;
• Quotations and Estimates;
• Process invoices, track payments, and manage supplier accounts.
• Develop and implement strategies for increased customer satisfaction.
• Resolve customer complaints swiftly, maintaining company's reputation.
• Daily monitoring of all orders, suppliers, debtors, banking and reports;
• Handling client and supplier issues and conflict resolution.
• Ensured compliance with company policies, maintaining ethical standards.
• Improved branch productivity by implementing efficient work schedules.
• Managed daily operations to ensure smooth running of the branch.
• Provided excellent customer service, securing client loyalty.

• To support the business in Accounts with my main roles being -
• Matched & checked invoices to purchase orders and updated on Sage;
• Reconciliation of bank accounts and credit cards;
• Processed monthly payroll and pension;
• Purchase ledger and sales ledger;
• Processed statements and invoices for customers and suppliers;
• Month end procedures;
• • Assisted in managing accounts receivable and payable.
• Helped prepare VAT returns and other regulatory reports.
• Responded to vendor and client queries regarding payments and invoicing.
• Performed general administrative tasks, enhancing overall departmental productivity;
• Resolved customer/supplier queries regarding billing issues leading to improved customer satisfaction.
• • Assisted in managing accounts receivable and payable.

I have gained valuable management skills in a variety of roles and contributed towards the running of a successful business. Responsibilities include:-

• Liaised with clients face to face, telephone and email;
• Built strong rapports with both clients and suppliers;
• Confidentiality of GDPR information;
• Order processing, scheduling, creating and updating databases;
• Quotations and Estimates
• Daily monitoring of all orders, suppliers, debtors, banking and reports;
• Handling client and supplier issues and conflict resolution;
• Improved office efficiency by streamlining administrative procedures.
• Ensured smooth day-to-day operations with diligent oversight of office tasks.
• Maintained company records in compliance with legal requirements.
• Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.

• To support the business in Accounts with my main roles being:-
• Processed sales and supplier orders;
• Posted invoices for purchases and sales onto Sage;
• Updated and created excel spreadsheets;
• Credit Control
• Ensured accurate record keeping, resulting in seamless audits.
• Managed all financial records to ensure accuracy and compliance.

My work consisted of multiple tasks which follow the completion of Payment Protection claims:-

• Processed high volumes of insurance claims without compromising on accuracy or speed.
• Liaised with lenders;
• Audited
• Answered client enquiries;
• Updated clients of their individual cases;
• Client support and assistance;
• Utilised company systems proficiently, tracking every detail related to each case efficiently and accurately.
• Facilitated smooth running of operations through effective management of back-end processes.

Working as part of a very busy operations team with a high level of customer focus. Operations were responsible for the effective running of the helicopter flying programme. Duties included:-

• Dealt with charter enquiries;
• Provided clients with accurate and concise charter quotations;
• Responsible for organising the Portsmouth helicopter sight seeing tours;
• Arranged travel arrangements, hotel accommodation and booking of landing sites;
• Worked with a wide variety of clients from general public to HNWI’s;
• Involvement with major sporting and outdoor events such as the British Grand Prix, Royal Ascot and Glastonbury Festival;

I performed a combination of tasks such as:-

• Bureau De Change; Banking Services; Car Tax Purchase; Money Grams; Passport Applications; Government Forms; Postal Products.
• Handled large sums of money;
• Customer Service
• Ensured all outgoing mail met regulatory requirements maintaining standardisation.
• Improved customer service by handling queries and complaints in a professional manner.
• Checked mails for correct postage to avoid any discrepancies.
• Managed stock levels of office supplies for uninterrupted operations.

I was responsible for looking after children between the ages of 16 months - 2 years.

I had a great responsibility dealing with -

• Customer care;
• Brand Promotion & Customer sales advice;
• Cleaning, till operating, cash handling and merchandising.
• Retail Stockroom Process experience
• Management of delivery, transfer, paperwork, pricing & tagging of stock.

This was a temporary position and duties included -

• Using software's such as Apollo and Chordiant.
• Taking inbound calls from door to door agents t verify and validate a new customer sale.
• Ensuring determination and customer satisfaction.
• Logging and tracking of calls received and the ability to handle objections and complaints.

Till operation, money handling and processing, customer service, Adhering to health and safety & Company policy.