Carly Little
Cwmbran
Summary
Detail-oriented professional with a strong foundation in communication, planning, and resource management. Demonstrates exceptional attention to detail and effective decision-making skills, ensuring optimal outcomes in complex scenarios. Recognised for professional discretion and the ability to navigate sensitive situations with tact and confidentiality. Committed to leveraging expertise to drive organisational success while maintaining high standards of performance.
Overview
17
17
years of professional experience
Work history
Executive Assistant to Managing Director
Shared Services Connected Ltd - Government Services
S. Wales
01.2020 - 09.2025
- Proactive diary management, organising travel arrangements administration
- Performs administrative and office support, including dictation and minutes, writing them up subsequently
- Preparation of reports and presentation documents for key projects and meetings
- Managing complaints, preparing a wide range of documentation and budgetary controls.
- Point of contact between the Managing Director, and internal and external colleagues/clients
- Organise team communications and plan events, both internally and offsite
- Timesheet management for all senior team
- Liaise with clients and business guests
- Implemented new document management systems, improving data accessibility and security within the firm.
- Assisted in decision-making processes by conducting comprehensive research.
- Wrote business correspondence and technical letters.
Business Analyst
Shared Services Connected Ltd - Government Services
S. Wales
06.2017 - 01.2020
- Responsible for delivering high profile, complex projects using a disciplined project management approach to introduce and manage change delivery to clients and internal departments.
- Identified opportunities to streamline and eliminate existing HR processes, Delivery of Multi client HR changes across government.
- Implementing new processes in conjunction with senior client stakeholders to ensure that deadlines are met and the client compliant with the directive given.
- Acted as liaison between Clients, IT, HR Services, Vetting, & Payroll on a daily basis, handling system projects, auditing, reporting, and risk & issue resolution.
HR & Payroll Complaints Team Leader
Shared Services Connected Ltd – (was Ministry of Justice) Services
S. Wales
06.2010 - 05.2017
- Manage a team of up to 6 advisors dealing with HR and pay related enquiries, via telephone and email across a number of Government services.
- Promote excellence in customer service at all times and regularly monitor quality standards of the team.
- Liaise with Managers in HR transactional teams in order to deliver query resolution, identify service improvement opportunities and to build relationships.
- Deal with any escalated queries from the team.
- Drive performance within the team and ensure all key performance measures are met.
- Coach and develop the team and provide regular one to one support and feedback.
HR Advisor
Shared Services Connected Ltd – (Was Ministry of Justice)
S. Wales
06.2008 - 05.2010
- Act as a focal point for all HR & finance queries and complex cases received for a Shared Service Centre covering a number of Government Departments.
- Conduct investigations into complex cases on behalf of the Senior Management Team.
- Identify priority cases ensuring complaints are assigned to complaint handlers in a timely manner.
- Identify any trends or issues with need to change, suggesting new ways of working in order to improve performance and customer service.
- To work with the management teams ensuring accurate reporting of complaints and actions plans resulting in complaints received.
Skills
- Extensive Communication
- Planning and resource
- Attention to detail
- Effective decision making
- Professional discretion
Accomplishments
- GCSE- Art, D&T Graphics, French, Child Development, English Literature, English language, Mathematics, Double Science.
- NVQ- Customer Service (level 3)
- Full UK Clean Driving License
Timeline
Executive Assistant to Managing Director
Shared Services Connected Ltd - Government Services
01.2020 - 09.2025
Business Analyst
Shared Services Connected Ltd - Government Services
06.2017 - 01.2020
HR & Payroll Complaints Team Leader
Shared Services Connected Ltd – (was Ministry of Justice) Services
06.2010 - 05.2017
HR Advisor
Shared Services Connected Ltd – (Was Ministry of Justice)
06.2008 - 05.2010