Carly Jackson
OAKHAM,Rutland
Summary
Reliable employee offering excellent communication and customer service skills.
Brings 18 years of customer service experience within a variety of environments. Excellent interpersonal skills aiding positive professional relationships.
Organised and dependable applicant, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Service-oriented work history with background in retail and helping customers. Hardworking and organised with good conversational and time management abilities.
Versatile and hardworking, driven to improve productivity and customer relations with professional demeanour and attention to detail.
Overview
29
29
years of professional experience
Work History
Senior Travel Consultant
Co-op Travel
Oakham, Rutland
05.2023 - Current
- Established a loyal customer base with exceptional customer service skills.
- Processed travel deposit and balance payments accurately, maintaining records of receipt.
- Provided expert destination knowledge to customers, enhancing their holiday experience.
- Resolved complaints promptly, maintaining high levels of customer satisfaction.
- Recommended suitable travel insurance policies to clients, ensuring comprehensive coverage during holidays.
- Organised special requests such as dietary requirements or wheelchair assistance for travellers.
- Maximised sales opportunities, conducting prompt, effective quote follow-up to ensure maximum numbers.
- Upsold guest experiences to maximise average booking value.
Dental Receptionist
MyDentist
Oakham, Rutland
09.2022 - Current
- Maintained strict patient confidentiality, ensuring records were secure and up to date.
- Performed patient recalls and appointment reminders to reduce no-shows.
- Delivered front of house duties with warm and professional manner.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from patients.
Early Years Practitioner
Whissendine Pre-School
Whissendine, Rutland
10.2021 - 12.2022
- Served as Key Person for 3 children.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Established rapport with families and delivered comprehensive progress reports.
- Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
- Adapted activities to support Special Educational Needs and Disabilities (SEND) pupils.
- Used phonics to build reading and writing skills.
- Built positive relationships with families, enhancing trust in care provisions.
- Boosted vocabulary development through singing, storytelling and role-play activities.
- Utilised learning through play to enhance children's creativity.
Corporate Travel Agent
Reed and Mackay
City of London, Greater London
01.2012 - 04.2013
- Maximised agency profits by consistently converting add-on sales, including travel insurance, theme park tickets and car rentals.
- Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Managed portfolio of 6 High Net Worth clients.
- Prepared comprehensive travel itineraries using accessible formats for customers.
- Employed active listening and research skills to establish and maintain positive, loyal client relationships.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Created and communicated clear, detailed itineraries ahead of travel.
Assistant Team Leader
Corporate Traveller
City of London, Greater London
09.2001 - 01.2012
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Managed portfolio of High Net Worth clients.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached, trained and mentored a team five employees.
- Recruited, trained and developed two team members.
- Prepared comprehensive travel itineraries using accessible formats for customers.
- Advised customers on specific visa and passport requirements.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Utilised business travel expertise to design cost-effective corporate trips.
- Researched accommodation options to provide choices for varying tastes and budgets.
- Monitored flight costs and demand to achieve best-possible prices.
Travel Agent
Going Places Travel Agent
Luton, Central Bedfordshire
04.1999 - 04.2001
- Asked open-ended questions to better ascertain client needs and determine the best travel offerings.
- Discussed benefits of and information regarding travel insurance with clients and ensured that they got the best rates.
- Consistently exceeded client expectations, assisting with special travel arrangements, including priority waitlisting, preferred seat selection, and room selection.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Responded to clients' questions, issues and complaints in a timely manner and found appropriate solutions when needed.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Retail Sales Assistant
Various
Luton, Central Bedfordshire
11.1996 - 04.1999
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Promptly greeted and assisted customers, tailoring service and sales style to suit personalised requirements.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Updated product labelling and promotional pricing.
- Operated cash registers with accuracy and processed cash and card transactions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Education
NVQ Level 2 - Introduction to Counselling
Tresham College
Corby, Northamptonshire12.2021
NVQ Level 2 - Understanding Autism
Stamford College
Stamford07.2021
Bachelor of Arts - Travel and Tourism Management
University of Bedfordshire
Luton07.2001
GCSEs - Various
Icknield High School
Luton07.1996
Skills
- Complaint resolution
- Professional telephone manner
- Confident communicator
- Superb time management
- Customer service oriented
- Self-motivated
- Calendar management
- Email management
- Personable and outgoing
- Customer and client relations
- Active listening
- Multitasking and prioritisation
Timeline
Senior Travel Consultant
Co-op Travel
05.2023 - Current
Dental Receptionist
MyDentist
09.2022 - Current
Early Years Practitioner
Whissendine Pre-School
10.2021 - 12.2022
Corporate Travel Agent
Reed and Mackay
01.2012 - 04.2013
Assistant Team Leader
Corporate Traveller
09.2001 - 01.2012
Travel Agent
Going Places Travel Agent
04.1999 - 04.2001
Retail Sales Assistant
Various
11.1996 - 04.1999
NVQ Level 2 - Introduction to Counselling
Tresham College
NVQ Level 2 - Understanding Autism
Stamford College
Bachelor of Arts - Travel and Tourism Management
University of Bedfordshire
GCSEs - Various
Icknield High School
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