Carly Armour
SOUTH SHIELDS,South Tyneside
Summary
An enthusiastic,focused and hardworking individual highly motivated with excellent communication and customer skills with excellent time management & strong organisational skills. Accustomed to providing a high standard of customer care. Professional in both appearance & attitude. Performs well under pressure, meets targets & deadlines. With a strong initiative. Hardworking Assistant familiar with excel and project management. Passionate about business success and talented at supporting executive, team and customer needs. Dedicated executive administrative professional with extensive experience in operational coordination, planning and support. Background working with confidential information, strict processes and ambitious targets.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
Work history
Online chat operator
Tombola
Sunderland , Tyne & Wear
06.2016 - Current
- Communicated with players, initiated conversations, and organized games and quizzes to enhance the overall chatroom experience
- Built positive customer rapport through friendly,professional communication
- Monitored chatroom's for potential issues, escalating situations or players displaying signs of problematic gambling behaviour.
- Gathered information and prepared reports for escalation to a specialist team regarding safeplay or welfare concerns
- Assisted players with technical issues and errors, ensuring a seamless and enjoyable online experience
- Improved customer satisfaction ratings through responsive query resolution
- Used in-depth product understanding to answer customer questions knowledgeably
- Continually updated customer databases, ensuring compliance with GDPR regulations.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Offered detailed advice on product and service benefits for increased revenue
Assistant Bar Manageress
The Jester Public House
SOUTH SHIELDS, Tyne & Wear
12.2019 - 05.2023
- Successfully managed a team of 6 staff, providing clear leadership and guidance to achieve high levels of customer satisfaction.
- Implemented and maintained staff rotas and cleaning schedules, ensuring a well-organised and efficient work environment.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Took charge of stock management, placing orders, and overseeing deliveries to maintain optimal inventory levels.
- Organised various events, enhancing the venue's reputation and driving customer engagement.
- Led team to deliver outstanding hospitality operations.
- Demonstrated proficiency in cash handling and banking procedures, ensuring accuracy and compliance with financial protocols.
- Applied working knowledge of cellar management to maintain quality control of beverages
- Led team to deliver outstanding hospitality operations.
- Protected brand image by delivering exceptional bar presentation and maintenance.
- Built loyal customer base by creating welcoming environment with top quality service.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Implemented literacy and numeracy skills for accurate record-keeping and reporting
Receptionist & Administrative Officer
John Porter Doors
Sunderland , Tyne & Wear
04.2009 - 06.2016
- Facilitated and processed incoming telephone calls and emails with a focus on prompt and efficient resolution
- Provided reliable administrative support to senior staff, handling tasks such as calendar management, travel arrangements, and document preparation
- Booked appointments and meetings, ensuring seamless coordination of schedules
- Managed the main switchboard, directing calls to the appropriate parties and maintaining a professional and courteous demeanour
- Effectively handled customer complaints, resolving issues to ensure customer satisfaction
- Designed brochures and promotional materials, contributing to the company's marketing efforts to identify trends and opportunities for business growth
- Engaged in face-to-face sales with potential new clients, effectively presenting product/service offerings
- Managed sample handling processes, ensuring accurate and timely distribution
- Estimated and approved orders, demonstrating strong attention to detail and understanding of client needs
- Organised filing system for important and confidential office documents.
- Secured data and documents to maintain confidentiality according to company and regulatory standards.
Sales assistant
Total UK
South Shields, Tyne & Wear
10.2006 - 04.2009
- Conducted face-to-face sales with customers, providing excellent customer service and product knowledge
- Managed the garage independently, ensuring smooth operations and a clean, organised environment.
- Implemented proactive stock checking procedures to maintain optimal inventory levels, minimising stockouts and overstock situations
- Responsible for accurate and secure cash handling, including processing transactions, providing change, and reconciling cash register at the end of each shift
- Addressed customer inquiries and concerns promptly, ensuring customer satisfaction and loyalty
- Collaborated with team members to enhance overall efficiency and customer service
- Resolved customer complaints and process issues with proactive problem-solving skills
Sales assistant
Premier Meats
Gateshead, Tyne & Wear
04.2004 - 12.2006
- Engaged with customers in a courteous and professional manner, providing product information and assistance
- Conducted stock checks regularly to ensure accurate inventory levels and promptly restocked shelves to meet customer demand
- Processed cash transactions accurately, handling payments and providing change efficiently
- Implemented strong numeracy skills to calculate discounts, totals, and handle financial transactions with precision
- Collaborated with team members to achieve and exceed weekly and monthly sales targets
Education
Travel & Tourism
Hebburn College
Hebburn, South Tyneside 09.2004 - 06.2007
GCSEs -
Brinkburn Comprehensive
South Shields, South Tyneside 09.1999 - 07.2004
Skills
Excellent Commincation Skills
Excellent Customer service
Inderpendant worker
The ablity to work part of a team
Well organised with the ability to prioritise
Leadership & time management
Excellent Literacy & numercy skills
Excellent IT skills
Refrences
References upon request
Personal Summary
Outside of work I love spending time with my husband,two daughters and our dog. I have a passion for keeping fit physically & mentally which incudes completing a number of half marathons & park runs aswell as meditating. I enjoy cooking,travelling, reading & in addition to my personal interests, I am deeply committed to giving back to the community. A regular blood and plasma donor, I am driven by the desire to make a positive impact on the lives of others.
Timeline
Assistant Bar Manageress
The Jester Public House
12.2019 - 05.2023
Online chat operator
Tombola
06.2016 - Current
Receptionist & Administrative Officer
John Porter Doors
04.2009 - 06.2016
Sales assistant
Total UK
10.2006 - 04.2009
Travel & Tourism
Hebburn College
09.2004 - 06.2007
Sales assistant
Premier Meats
04.2004 - 12.2006
GCSEs -
Brinkburn Comprehensive
09.1999 - 07.2004
Similar Profiles
Ryan DaltonRyan Dalton
Automation Test Engineer at TombolaAutomation Test Engineer at Tombola
Stuart BalesStuart Bales
Chatroom Moderator at Tombola LtdChatroom Moderator at Tombola Ltd
Lee Boddy BEng (hons)Lee Boddy BEng (hons)
Electrical Engineer at EviosysElectrical Engineer at Eviosys
Danielle AdamsDanielle Adams
Medical receptionist at Trinity MedicalMedical receptionist at Trinity Medical
Robert BiltonRobert Bilton
Event Planner - Work Experience at South Tyneside CollegeEvent Planner - Work Experience at South Tyneside College