Carlton Madambo

Restaurant Operations & Service

Delivered high‑quality food and beverage service as a certified Restaurantfachmann (IHK) , trained to German Chamber of Commerce standards.
· Managed the front‑of‑house independently during the owner's extended absences (up to 3 weeks), ensuring seamless daily operations.
· Coordinated table reservations, guest seating, and service flow during peak hours and special events.
· Maintained hygiene and quality standards in accordance with German regulations.

Financial & Cash Management

· Performed daily cash reconciliations and end‑of‑day financial closings.
· Solely responsible for the secure safekeeping of all cash takings at my private residence during the owner's multi‑week absences – a role requiring exceptional trust and integrity.
· Processed payments, handled guest billing, and managed petty cash.

Staff Coordination & Training

· Supervised and supported front‑of‑house staff in the owner's absence.
· Assisted in training new team members on service standards, menu knowledge, and POS system usage.

Guest Relations & Special Needs Support

· Built strong rapport with a diverse clientele, including regular guests and visitors to the island.
· Demonstrated patience and empathy when supporting a guest with autism who used non‑verbal communication (written notes) to express his needs – ensuring he felt comfortable and respected throughout his visit.

Holiday Apartment Management

· Independently managed the housekeeping, check‑in, and check‑out of the holiday apartments located above the restaurant.
· Ensured apartments were cleaned, prepared, and maintained to a high standard for incoming guests.
· Acted as the primary point of contact for guests during their stay, resolving any issues promptly.

Inventory & Ordering

· Responsible for ordering alcoholic and non‑alcoholic beverages in consultation with the owner, maintaining optimal stock levels.
· Conducted regular stock checks and assisted with inventory control.

Event Support

· Contributed to the planning and execution of themed evenings and special occasions (e.g., weddings, Valentine's Day), including menu coordination and service setup.

• Bar and Table Service: Managing bar operations and providing attentive food and beverage service.
• Guest Relations: Delivering excellence in customer service to ensure a high-quality guest experience.
• Buffet Management: Overseeing the buffet area to maintain presentation and stock levels.
• Live Cooking: Preparing fresh omelettes to order for guests.
• Cold Larder: Preparing a variety of cold dishes and appetizers.
• Maintenance & Hygiene: Clearing tables, managing dishwashing, and ensuring a clean, tidy environment.

• Ensuring full compliance with all Health, Safety, and hygiene regulations.
• Independently developing and implementing cleaning schedules, liaising with senior management for approval and coordination.
• Overseeing rigorous waste management processes, ensuring correct segregation and disposal in line with environmental standards.
• Executing all cleaning tasks with high attention to detail and a commitment to strict deadlines.

• Delivering excellence in guest service to ensure a premium customer experience.
• Driving revenue through proactive upselling of food and beverage offerings.
• Ensuring strict adherence to HACCP protocols and food safety standards.
• Conducting periodic stocktakes and inventory management.
• Maintaining front-of-house standards, including clearing tables and ensuring a clean dining environment.

• Managed high-volume footfall, providing consistent service to 60+ customers daily.
• Facilitated sales and point-of-sale (POS) operations, including cash handling and electronic payments.
• Demonstrated specialist product knowledge by advising on, weighing, and packaging various tea blends.
• Coordinated e-commerce fulfilment by preparing and dispatching mail-order assignments.

• Crafting a range of cocktails and premium beverages to high standards.
• Providing personalised recommendations based on guest preferences to enhance the customer experience.
• Managing bar stock levels and ensuring all stations were fully replenished for service.
• Overseeing stock maintenance and conducting regular inventory audits.

• Delivered exceptional customer service consistently, ensuring high standards were maintained even during high-pressure peak periods.
• Ensured full compliance with health and safety regulations, maintaining impeccable hygiene standards across all front-of-house areas.
• Enhanced the guest journey by providing attentive, high-quality service to facilitate a premium dining experience.
• Built strong relationships with regular patrons, successfully increasing customer loyalty and repeat business.

• Providing expert recommendations on wine and beverage pairings to complement specific menu selections.
• Ensuring full legal compliance by conducting rigorous age verification and ID checks for age-restricted products.
• Proactively gathering customer feedback to enhance the service experience and provide actionable insights to the kitchen team.

• Delivering a friendly, attentive service within a refined French dining environment, consistently maximising customer satisfaction and driving positive guest reviews.
• Providing prompt and efficient service while maintaining the high standards of French service etiquette.
• Exceeding service standards by ensuring all guests receive a punctual, warm welcome and a professional introduction to the French culinary experience.
• Maintaining rigorous health and hygiene standards, ensuring full compliance with food safety regulations and the meticulous cleanliness expected in a high-end restaurant.