Carlton D'souza
Wembley ,Middlesex
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to deliver outcomes in timely manner. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
2
2
years of professional experience
Work history
Supervisor manager
Nando's
Wembley, Brent
07.2021 - Current
- Dealt with customer complaints and rectified product and service issues.
- Guided and coached staff to achieve individual growth and sales production targets.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Built customer retention and satisfaction by delivering top-quality service.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Kept records of damaged and out-of-date products for safe disposal.
- Maintained documents and records to comply with internal policies and external regulations.
Education
Bachelor of Arts - Football Business and Marketing
UCFB College of Football Business, Wembley
Wembley, Brent 09/2019 - 06/2022
Skills
- Business analysis
- Business planning
- Customer service
- Employee management
- Team supervision
Languages
English
Native
Hindi
Fluent
Timeline
Supervisor manager
Nando's
07.2021 - Current
Bachelor of Arts - Football Business and Marketing
UCFB College of Football Business, Wembley
09/2019 - 06/2022
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