Overview
Work history
Education
Skills
Additional Information
Languages
Work availability
Quote
Timeline
OfficeManager
Carl Spier Miller

Carl Spier Miller

Borehamwood,Herts

Overview

2
2
years of professional experience

Work history

Trainee Real Estate Agent

Debora Conway Estate Agency
Wanstead & Winchmore Hill, Enfield
03.2018 - 04.2018
  • Experience, Once a week for 4 weeks)
  • Watched court cases involving evictions and outstanding debt
  • Assigned to different departments including the letting agency, accounts department, maintenance department etc
  • Improved on my math's skills when dealing with different property prices
  • Worked on communication skills such as phoning tenants and sending out various types of emails
  • Received appraisal from the owner, offered a job should ever I need one in the future.
  • Managed customer relationships to achieve high satisfaction rate.
  • Carried out reference and credit checks on new clients.
  • Gathered property information using reliable sources.
  • Drafted leasing and sale agreements for tenant signing.
  • Oversaw property maintenance, working with various tradesmen to complete repairs.
  • Advised customer on contract law and property law.
  • Inspected rental properties before and after tenancies, appropriately handling bond payments.

Westminster City Council Work Experience

Westminster City Council Noise Team
City of Westminster, City of London
07.2017 - 07.2017
  • July 2017 for 3 days)
  • Learnt various types of communication skills when out with the noise team officer
  • Learnt how to deal with the source of various problems (Noise complaints etc.)
  • Learnt how to deal with various types of confrontation (All different types of people)
  • Communicated with partner staff and outside vendors to address issues.
  • Collaborated smoothly with people of different backgrounds and cultures.
  • Investigated issues and developed solutions to solve problems.

Bar Manager

The Old Guinea
Potters Bar, Hertfordshire
06.2022 - Current
  • In July 2021 as a runner (Taking dishes to kitchen, Clearing tables etc.) - Promoted to a Barman in October 2021
  • Appraised by owners and received a pay raise for my hard work in January 2022
  • Promoted to Bar manager at just 20 years of age and 8 months of experience in June 2022
  • Made apart of the Highers management team in April 2023 due to my Hard Work ethic, Team management and Leadership Skills.
  • Oversaw line cleaning and cellar management.
  • Ordered beverage and equipment stock by analyzing sales and customer trends.
  • Identified and addressed underperformance and non-compliance.
  • Monitored bar expenses and operations to minimize costs.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Monitored and maintained stock levels for maximized efficiency and minimized waste.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Protected brand image by delivering exceptional bar presentation and maintenance.

Education

Diploma of Higher Education - Business / Business Marketing

West Herts College
Watford, Hertfordshire
09.2018 - 06.2020

Business Marketing

University of Kent
Canterbury, Kent
09.2020 - 05.2021

GCSEs -

Queens School
Bushey, Hertfordshire
09.2013 - 06.2018

Skills

  • People Skills
  • Employee training
  • Wine and spirits expertise
  • Marketing and sales experience
  • Staff supervision
  • Quality Assurance
  • Cost controls
  • Training
  • Decision making
  • Diverse beverage knowledge
  • Strong communication
  • Problem solving
  • Technical Ability
  • Honesty and Integrity
  • Experienced Team player
  • Touch typist
  • Enthusiasm and “can do” attitude
  • Experienced leader
  • Numerical
  • Love proving people wrong
  • Positive attitude
  • Use of social media
  • Always up for a challenge
  • Positive mindset
  • Experienced Microsoft Excel and Word user
  • Meticulous
  • Creative problem solver
  • Logical thinker
  • Confident
  • Very helpful and empathetic
  • Analytical
  • Takes personal responsibility
  • Safe serving knowledge
  • Inventory control

Additional Information

As a highly motivated and skilled professional, I am committed to achieving excellence in all aspects of my work. With a couple years of experience in various roles within different industries, I have developed a strong set of skills in areas such as management, team leadership, and strategic planning. I am a creative problem-solver with a keen eye for detail and a passion for delivering results that exceed expectations. One of the things that separates me from others is my mindset. Having a growth mindset and stepping outside your comfort zone can help you grow personally and professionally. I believe that you can develop your abilities and intelligence through hard work and dedication. Stepping outside your comfort zone involves putting yourself in challenging situations that require you to learn new skills. This can help you gain confidence, broaden your horizons, and achieve success. I thrive in fast-paced and dynamic environments, and I am always looking for new challenges to overcome and opportunities to learn and grow. As a dedicated and dependable team member, I am confident that I can contribute significantly to the success of any organization.

Languages

English
Fluent

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

I find that the harder I work, the more luck I seem to have.
Thomas Jefferson

Timeline

Bar Manager

The Old Guinea
06.2022 - Current

Business Marketing

University of Kent
09.2020 - 05.2021

Diploma of Higher Education - Business / Business Marketing

West Herts College
09.2018 - 06.2020

Trainee Real Estate Agent

Debora Conway Estate Agency
03.2018 - 04.2018

Westminster City Council Work Experience

Westminster City Council Noise Team
07.2017 - 07.2017

GCSEs -

Queens School
09.2013 - 06.2018
Carl Spier Miller