Carlos Eduardo Rosa

• Identified operational problems and proposed solutions to management, improving service efficiency to the customers.
• Managed staff rotas with the manager, planning workloads effectively and strategically.
• Priced and displayed items clearly and correctly, enabling ease of retrieval for customers.
• Led by example to maintain team motivation with good mood, ensuring daily tasks were performed accurately and efficiently.
• Trained new hires and set up mentoring relationships to drive team performance.

• Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
• Managed closing duties, including restocking items and reconciliation of cash drawer.
• Stocked newly delivered inventory in storage, kitchen and food prep stations.
• Cleaned, sanitised and organised food speed racks, bins, dry storage racks and chemical storage room.
• Guided guests through dining rooms and provided needed assistance.

Received calls from Brazilian customers from around the world who needed medical assistance during travel.

• Calls

Remote phone assistance to clients and to other AXA's team members around the world.

• Medical Assistance

I used to organize medical assistance in local clinics, hospitals or via home care in several locations of the world. Receive and collect all the medical reports to attach on the case. Social-call to check customer satisfaction after treatment is finished.

• Report

Report all the opened cases during the shift to the manager, by date and type on Excel spreadsheet or via internal system.