Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Carlos De Oliveira

Maidenhead

Summary

Resilient and disciplined professional with experience in facilities coordination, housekeeping supervision, and administrative support. Trained as a Facilities Management Coordinator, with expertise in planning, operational control, and optimization of business environments. Recognized for the ability to lead teams, ensure legal compliance, and guarantee excellence in services.

Friendly, reliable, and adaptable team member, balancing facilities coordination with customer service and administrative support.

Overview

18
18
years of professional experience
1
1
Certification

Work history

Casual Hospitality & Facilities

Hospitality
01.2025 - Current

In parallel, I am focusing on applications for permanent positions and strengthening my professional certifications.

Facilities Coordinator

CBRE Group Inc
Leatherhead, Surrey
09.2024 - 12.2024

• Answered and managed incoming calls, directing enquiries appropriately.
• Provided minute‑taking support for internal meetings and ensured accurate documentation.
• Oversaw pool car booking and administration, maintaining usage records.
• Coordinated PPE ordering and record‑keeping in line with health & safety compliance.
• Delivered general office administrative support, ensuring smooth daily operations.
• Demonstrated strong organisational and multitasking skills with high attention to detail.
• Maintained a professional front‑of‑house presence, interacting confidently with colleagues and clients.
• Utilised Microsoft Office and office systems for reporting, scheduling, and record‑keeping.

Receptionist / Night Audit

Britannia Hotels Ltd
Bournemouth, England
11.2021 - 06.2023

• Supervision of hotel quality and inventory management of amenities.
• Training of new employees and implementation of hygiene and safety protocols.
• Direct reporting to operational management.

Senior Room Attendant

The Pig on the Beach
Bournemouth, Dorset
06.2017 - 10.2021

• Supervision of hotel quality and inventory management of amenities.
• Training of new employees and implementation of hygiene and safety protocols.
• Direct reporting to operational management.

Cabin Steward

UNIWORLD Boutique River Cruises
Internacional
01.2008 - 01.2009

• Daily cleaning and maintenance of luxury cabins, ensuring international hospitality standards.
• Collaboration with multinational teams in a demanding environment.
• Participation in emergency drills and internal training.

Education

NVQ Level 3 - Humanities / Sciences

Higher Institute of Languages ​​and Administration (ISLA)
Portugal

Skills

Administration & Communication (call management, meeting support, administrative tasks)
Organizational skills & multitasking (coordination of simultaneous tasks with attention to detail)
Attention to detail & compliance awareness (records, legal compliance, security)
Customer service & front-of-house presence (professional service and interaction with clients)
Microsoft Office & office systems proficiency (document management, reports, scheduling)
Leadership & team supervision (training and team management, reinforced by CPD course)
Facilities coordination & operational control (planning and optimization of business environments)
Communication in English for hospitality (specific training in international customer service – Hotel Front Desk)
Strategic communication and conflict resolution

  • Driving License B

Languages

English
Fluent
Portuguese
Native
Spanish
Elementary

Certification

• Facilities Management Coordinator Course – Comprehensive training in coordination, planning, and operational control in business environments. Includes fundamentals of safety, sustainability, and facility efficiency.

• Leadership Management & Supervision for Team Leader – Level 3 Diploma (CPD Certified) – Training in operational leadership, team management, and strategic supervision in corporate environments.

• English for Tourism: Hotel Front Desk – Training in English applied to customer service and communication in corporate and tourism environments.

• ACCA – Accounting and Finance (Level 5 QLS)


• Health and Safety / First Aid Certificate


• Linescan215 X-ray Training – Todd Research Ltd.

Timeline

Casual Hospitality & Facilities

Hospitality
01.2025 - Current

Facilities Coordinator

CBRE Group Inc
09.2024 - 12.2024

Receptionist / Night Audit

Britannia Hotels Ltd
11.2021 - 06.2023

Senior Room Attendant

The Pig on the Beach
06.2017 - 10.2021

Cabin Steward

UNIWORLD Boutique River Cruises
01.2008 - 01.2009

NVQ Level 3 - Humanities / Sciences

Higher Institute of Languages ​​and Administration (ISLA)
Carlos De Oliveira