Hospitality professional with 15+ years of experience in restaurant operations and team management. Former professional footballer with a strong focus on leadership, communication, and continuous improvement. Passionate about supporting teams, exceeding expectations, and growing through collaboration. Interested in remote opportunities where I can bring structure, empathy, and results-driven support.
Overview
12
12
years of professional experience
Work history
General Manager
Burger and Lobster Restaurant Group LTD, Oxford Circus.
London
01.2024 - 05.2025
Successfully managed a high-performing, fast-paced restaurant with an annual revenue of £2.2 million, reporting directly to the CEO and CFO.
Led a diverse team of 29, including 12 kitchen staff, 12 front-of-house team members, and 3 assistant managers, ensuring a consistently exceptional guest experience.
Awarded "General Manager of the Year 2024" by Burger & Lobster Restaurant Group.
Oversaw complex projects, ensuring deadlines, quality standards, and budget targets were consistently met.
Supervised HR processes including hiring, onboarding, performance evaluation, and career development—promoting two waitresses to Supervisor roles and one Assistant Manager to AGM.
Maintained seamless interdepartmental communication to ensure operational flow and effective shift execution.
Forecasted weekly revenues and created rota schedules to align labour costs within the set weekly and monthly budgets.
Ensured full compliance with government regulations on food safety, health & safety, and internal policies in line with brand standards.
Managed inventory of consumables and supplies, maintaining optimal stock levels.
Handled recruitment, onboarding, and development of team members through tailored training and performance improvement plans.
Confidently managed financial aspects such as P&L reporting, payroll coordination, and daily cash reconciliation.
Created and maintained management reports and operational documents using Microsoft Excel and Word.
Developed and implemented structured pre-shift briefings, floor plans, team goals, and incentive-driven competitions to drive daily performance.
Delivered excellent customer service both in person and over the phone, resolving queries with empathy and professionalism.
Chaired investigative meetings and disciplinary hearings, ensuring procedures were correctly followed.
Boosted guest satisfaction through incentive schemes, competitions, and gamified performance targets—achieving a 2024 Google rating of 4.8, with 85.5% 5-star reviews and only 8 negative reviews for the entire year.
Increased the restaurant’s Net Promoter Score from 71 to 82 during tenure.
Grew the average spend per guest by £1.20 through tailored upselling strategies, staff product knowledge training, and team incentives.
General Manager
Burger and Lobster Restaurant Group LTD, Soho.
London
05.2016 - 12.2023
Led a team of 42 staff members, including 17 kitchen team, 21 front-of-house employees, and 4 assistant managers, ensuring outstanding guest experiences while reporting directly to the General Manager and Operations Manager.
Acted as General Manager in their absence, ensuring smooth day-to-day operations and maintaining brand standards.
Drove performance through the active monitoring of key KPIs, aligning with operational goals and efficiency targets.
Facilitated effective interdepartmental communication to ensure seamless coordination across shifts.
Forecasted weekly revenue and developed staff rotas for all departments, maintaining labour costs within allocated weekly and monthly budgets.
Ensured full compliance with food safety, health & safety regulations, company policies, and operational procedures.
Managed inventory levels of consumables and ensured consistent stock availability.
Led recruitment, onboarding, staff evaluations, and implementation of individual improvement plans.
Oversaw financial responsibilities including payroll, P&L support, and daily cash reconciliation.
Created and maintained reports and documentation using Microsoft Word and Excel.
Delivered pre-shift briefings, established clear service goals, and implemented daily competitions and incentives to boost performance.
Provided warm, professional customer service both in person and over the phone, fostering loyalty and satisfaction.
Reviewed and analysed guest feedback from internal platforms, identifying trends and implementing corrective actions to improve service and food quality.
Chaired investigative and disciplinary meetings, ensuring fair and compliant outcomes.
Awarded "Manager of the Year 2021" by Burger & Lobster Restaurant Group.
Improved Google Review score from 4.3 to 4.4 in 2022 through strategic staff engagement and service competitions.
Consistently maintained labour costs within the allocated targets set by the Operations team.
Supported the reopening of the restaurant post-refurbishment and rebranding, responsible for floor plan layout, table numbering, contractor coordination, and retraining of staff under a new premium service model.