Carlos Martinez Ortiz
Summary
Motivated and Customer focused individual with experience in delivering high quality service in fast paced environments. Strong interpersonal skills and a natural ability to connect with people, developed through hands on customer service roles. Passionate about teamwork, communication and continuous personal growth. Also enthusiastic about opportunities that combine people focused roles with my interests in sports, music and community engagement. Fluent in Spanish which allows me to interact with Spanish speaking individuals.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Front of house
NANDOS
01.2024 - Current
- Interaction and communication with different types of Customers
- Serving Great hospitality and Customer service to ensure high satisfaction
- Controlling situations under pressure whilst maintaining high standards
- Employee of the month
- Carrying out different tasks and working alongside my team
- Using Tills to help customers when they are unsure what and how to order
- Helping to increase Upsales
- Adjusting to New Menus/New Products
Education
Sports Coaching science
Canterbury Christ
01.2023 - 01.2024
Physical Education BTEC - M, Health and Social Care - M, English - 4, Science - 4, Spanish 9, Maths - 3
Sixth Form & GCSE
Skills
- Bilingual (fluent in Spanish)
- Communication skills
- Composed Under Pressure
- Team Worker
- Time Management
- Multitasking
- Computer Skills
- Problem Solving
- Adaptability
- Creativity
- First Aid Qualified
Certification
- Sixth form Certificates
- University Transcript
Accomplishments
SIA License Holder (Door Supervisor) and First Aid trained and qualified
Timeline
Front of house
NANDOS
01.2024 - Current
Sports Coaching science
Canterbury Christ
01.2023 - 01.2024
Physical Education BTEC - M, Health and Social Care - M, English - 4, Science - 4, Spanish 9, Maths - 3
Sixth Form & GCSE