Carlos Lozano
Lyndhurst,Hampshire
Summary
Accomplished professional with extensive expertise in business development, financial management, and operations oversight. Demonstrates a result-driven approach with a strong focus on financial budgeting, regulatory compliance, and quality assurance. Proven track record in leadership development, staff recruitment and retention, and customer relationship management. Adept at delivering professional training, ensuring safety regulations adherence, and maintaining health and safety compliance. Committed to driving revenue growth through effective performance monitoring and strategic initiative taking.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work History
General manager
Greene King PLC
Lyndhurst, Hampshire
08.2019 - Current
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Increased overall operational efficiency by implementing new management strategies.
- Fostered a high-performance culture, resulting in increased productivity.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Streamlined communication processes for improved team collaboration.
- Established successful partnerships with other companies for mutual growth.
- Improved staff retention with robust HR policies and procedures.
- Delivered results under pressure to meet tight deadlines.
- Established a positive work environment which promoted staff morale and productivity.
- Maintained compliance with industry regulations at all times.
- Built high-performing teams to achieve organisational objectives.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Directed day-to-day work of 36 employees and motivated teams to exceed objectives.
- Recruited and managed senior staff with focus on delivering clear results.
- Maintained organisational compliance with applicable legislation and regulations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Created and led successful business culture focused on performance.
General manager Swallows Return
Mitchells & Butlers
Worthing, West Sussex
06.2018 - 08.2019
- Established a positive work environment which promoted staff morale and productivity.
- Maintained compliance with industry regulations at all times.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Increased overall operational efficiency by implementing new management strategies.
- Improved staff retention with robust HR policies and procedures.
- Recruited and managed senior staff with focus on delivering clear results.
General manager Great Salterns Harvester
Mitchells & Butlers
Portsmouth, Hampshire
03.2015 - 05.2018
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Successfully negotiated contracts with suppliers to reduce costs.
- Delivered results under pressure to meet tight deadlines.
- Fostered a high-performance culture, resulting in increased productivity.
- Established a positive work environment which promoted staff morale and productivity.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Recruited and managed senior staff with focus on delivering clear results.
- Created and led successful business culture focused on performance.
- Put in place clear controls for financial administration and business management.
General manager Windmill Harvester
Mitchells & Butlers
Littlehampton, West Sussex
05.2011 - 03.2015
- Successfully negotiated contracts with suppliers to reduce costs.
- Defined company direction through careful strategic planning.
- Streamlined communication processes for improved team collaboration.
- Delivered results under pressure to meet tight deadlines.
- Fostered a high-performance culture, resulting in increased productivity.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Maintained compliance with industry regulations at all times.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Put in place clear controls for financial administration and business management.
- Monitored operations to assess and highlight results.
- Created and led successful business culture focused on performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
General Manager Toby Carvery Hilsea
Mitchells & Butlers
Portsmouth, Hampshire
02.2007 - 05.2011
- Established a positive work environment which promoted staff morale and productivity.
- Managed key stakeholder relationships for smoother project completion.
- Streamlined communication processes for improved team collaboration.
- Improved staff retention with robust HR policies and procedures.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Identified new business opportunities, leading to market expansion.
- Delivered results under pressure to meet tight deadlines.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Built high-performing teams to achieve organisational objectives.
General Manager Toby Carvery Cooperdean
Mitchells & Butlers
Bournemouth, England
07.2003 - 02.2007
- Successfully negotiated contracts with suppliers to reduce costs.
- Implemented rigorous financial controls, improving overall profitability.
- Improved staff retention with robust HR policies and procedures.
- Defined company direction through careful strategic planning.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Increased overall operational efficiency by implementing new management strategies.
- Streamlined communication processes for improved team collaboration.
- Maintained compliance with industry regulations at all times.
- Delivered results under pressure to meet tight deadlines.
- Maintained organisational compliance with applicable legislation and regulations.
General Manager Toby Carvery Goring
Mitchells & Butlers
Worthing, West Sussex
10.2002 - 07.2003
- Regularly reviewed performance data, driving continuous improvement efforts.
- Delivered results under pressure to meet tight deadlines.
- Led company-wide restructuring to streamline operations.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Fostered a high-performance culture, resulting in increased productivity.
- Established a positive work environment which promoted staff morale and productivity.
- Maintained compliance with industry regulations at all times.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Maintained organisational compliance with applicable legislation and regulations.
Education
GCSEs -
St Richards Catholic School
Bexhill-on-Sea, East Sussex 09.1978 - 07.1983
Skills
- Result-Driven approach
- Financial budgeting
- Professional training delivery
- Safety regulations adherence
- Business development
- Regulatory compliance
- Performance monitoring
- Operations oversight
- Leadership development
- Staff recruitment and retention
- Customer relationship management
- Initiative taking
- Quality control standards understanding
- Communication proficiency
- Inspirational motivation
- Health and Safety Compliance
- Customer Service
- Cultural awareness
- Team Leadership
- Interpersonal communication
- Product knowledge
- Business administration
- Financial reporting
- Resourcefulness
- Quality Assurance
- Financial management
- Budget management
- Active listening
- Revenue growth
- Talent development
Accomplishments
Won district manager of the year with Harvester at Littlehampton
Won Innkeepers Lodge Manager of the year at Bournemouth
Won district manager of the year with Greene King Chef & Brewer and also drove The White Rabbit to the highest Reputation score in the whole of Chef & Brewer 2024
Timeline
General manager
Greene King PLC
08.2019 - Current
General manager Swallows Return
Mitchells & Butlers
06.2018 - 08.2019
General manager Great Salterns Harvester
Mitchells & Butlers
03.2015 - 05.2018
General manager Windmill Harvester
Mitchells & Butlers
05.2011 - 03.2015
General Manager Toby Carvery Hilsea
Mitchells & Butlers
02.2007 - 05.2011
General Manager Toby Carvery Cooperdean
Mitchells & Butlers
07.2003 - 02.2007
General Manager Toby Carvery Goring
Mitchells & Butlers
10.2002 - 07.2003
GCSEs -
St Richards Catholic School
09.1978 - 07.1983
Similar Profiles
Marie EvansMarie Evans
General Manager at Greene King PLCGeneral Manager at Greene King PLC
Amanda WhiteleyAmanda Whiteley
Learning and Development Coordinator at Greene King PLCLearning and Development Coordinator at Greene King PLC
Lee JarvisLee Jarvis
Senior business development manager at Greene King PLCSenior business development manager at Greene King PLC
Natalie KleinNatalie Klein
Key Account Manager at Mauveworx Ltd.Key Account Manager at Mauveworx Ltd.
Kymera JonesKymera Jones
Registered Behavior Technician at Therapy SourceRegistered Behavior Technician at Therapy Source