Carlos Faz Dionisio
Horsham,Reino Unido
Summary
A highly skilled professional with advanced expertise in logistics systems, Microsoft Office, and aviation systems. Demonstrates strong capabilities in planning, team management, and problem resolution, ensuring a results-oriented approach to all tasks. Proficient in Excel and logistics management, with a solid understanding of cybersecurity principles. Committed to employee training and development, fostering team leadership and organisational excellence.
Overview
10
10
years of professional experience
2007
2007
years of post-secondary education
Work history
Specialist Autonomous Vehicle
Transdev
London, London
11.2025 - Current
- Diagnosed hardware faults accurately to minimise downtime.
- Developed bespoke software solutions to meet specific business needs.
- Enhanced product quality to exceed customer expectations.
- Maintained up-to-date industry knowledge through continuous professional development.
- Managed high-risk projects, ensuring safety compliance at all times.
- Resolved technical issues promptly, enhancing overall system performance.
Airport Duty Manager
Vueling Airlines
Londres, UK
02.2025 - 11.2025
- Overall responsibility for daily Vueling operations at Gatwick Airport, ensuring safe, punctual, and cost-efficient performance.
- Supervision and coordination of all operational activities, including passenger handling, turnaround management, and irregular operations.
- Real-time incident and disruption management, taking critical decisions to minimize delays and operational impact.
- Acting as the primary point of contact between airline, ground handling agents, air traffic control, airport authorities, and internal stakeholders.
- Monitoring compliance with aviation safety regulations, company policies, and service level agreements.
- Oversight of ancillary services and performance metrics to ensure operational excellence and customer satisfaction.
- Ensured smooth airport operations by effectively managing daily duties.
- Managed staff schedules, ensuring adequate coverage during peak times.
- Managed budget allocations within the department, contributing towards cost-saving strategies.
- Collaborated with HR department on hiring process for new employees to meet staffing requirements.
General/Operations Manager
Paack Logistics Limited UK
London, UK
05.2021 - 06.2024
- Full operational and strategic management of a large-scale last-mile logistics operation, leading over 150 employees including, managers, supervisors, warehouse operatives, and drivers carried out and supporting the team in everything necessary.
- End-to-end responsibility for daily operations, workforce planning, resource allocation, and performance management across warehouse and transport activities.
- Direct involvement with all key stakeholders, including senior management, clients, suppliers, HR, health & safety, and external partners, ensuring alignment with business objectives and service expectations.
- Designed and implemented complex operational processes to optimize routing, reduce delivery times, and improve overall efficiency, achieving significant cost reductions.
- Led continuous improvement initiatives within the warehouse, streamlining workflows and introducing new processes that reduced operational handling time.
- Full budgetary control, including labor costs, fleet-related expenses, and operational overheads.
- Ensured full compliance with Health & Safety legislation, conducting audits, risk assessments, and corrective action plans.
- Analyzed performance reports and KPIs to monitor driver productivity, route efficiency, and service quality, implementing corrective strategies where required.
- Provided strong leadership in high-pressure situations, making data-driven decisions to resolve operational challenges and maintain service continuity.
- Developed risk mitigation strategies, ensured business continuity during crises.
- Optimised workflow procedures with strategic planning and team coordination.
Duty Manager ground services
Aviapartner Handling
Málaga
09.2019 - 12.2020
- Supported the Operations Director with daily ground handling and airport operational functions.
- Managed staff scheduling, shift allocation, and task assignments for operational teams.
- Oversaw administrative duties, documentation control, and coordination with airline partners.
- Monitored operational databases and inventory systems to ensure data accuracy and compliance.
- Conducted load planning, weight and balance activities in accordance with aviation regulations.
Passenger Service Agent
Menzies Aviation Spain
Málaga
02.2016 - 02.2019
- Checked baggage and confirmation all carry-on items met federal guidelines.
- Announced flight status updates and gate change information over the public address System.
- Supervised ticketing, gate and ramp services.
Passenger Service Agent
Menzies Aviation
Londres
10.2017 - 12.2017
- Checked baggage and confirmation all carry-on items met federal guidelines.
- Announced flight status updates and gate change information over the public address System.
- Supervised ticketing, gate and ramp services.
Education
GCSE -
IES Emilio Prados
Málaga, SpainCertificate of Higher Education - Humanities and Social Science
IES Playamar
Malaga, SpainDiploma and Certificate of Higher Technician - Electricity and Electronics
IES Campanillas
Malaga, SpainSkills
- Logistics System Advanced knowledge (Lookers/Dashboard, Routing system)
- Advanced knowledge Microsoft Office, Word
- Advanced knowledge AMADEUS
- Advanced knowledge in aviation systems (ALTEA,LCA, IPORT, INK, BABEL, GO NOW, SKYPORT)
- Planning
- Team management
- Well organized
- Problem resolution
- Team leadership
- Results oriented approach
- Excel proficiency
- Logistics management
- Cybersecurity knowledge
- Employee training
Additional Information
Driver license, Own vehicle, Forklift license, Clean criminal record, Total and immediate availability and geographical mobility
Languages
English
Fluent
Spanish
Native
Portuguese
Fluent
French
Elementary
German
Beginner
Italian
Elementary
Personal Information
Availability: Total and immediate availability, geographical mobility
Timeline
Specialist Autonomous Vehicle
Transdev
11.2025 - Current
Airport Duty Manager
Vueling Airlines
02.2025 - 11.2025
General/Operations Manager
Paack Logistics Limited UK
05.2021 - 06.2024
Duty Manager ground services
Aviapartner Handling
09.2019 - 12.2020
Passenger Service Agent
Menzies Aviation
10.2017 - 12.2017
Passenger Service Agent
Menzies Aviation Spain
02.2016 - 02.2019
Certificate of Higher Education - Humanities and Social Science
IES Playamar
Diploma and Certificate of Higher Technician - Electricity and Electronics
IES Campanillas
GCSE -
IES Emilio Prados