Carlos Conte
London
Summary
Passionate, highly motivated professional with excellent customer relations experience, energy advice knowledge, looking for an opportunity within customer service and advising. Generation UK Level 3 in Retrofit Advice certified, backed by 7+ years of customer-facing experience in hospitality and event security, with a proven ability to adapt, solve problems, and communicate effectively in a team. Looking forward for the opportunity to bring expertise and experiences to provide high quality service and ensure customer satisfaction.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Retrofit Advice - Level 3
Generation UK & Retrofit Academy
London
2024.07 - 2024.09
- Gained and executed practical understanding of domestic retrofit processes and customer guidance
- Developed strong awareness and ability to explain common building types and retrofit strategies
- Successfully trained in identifying energy-saving opportunities by using energy savings methods and best practices
- Engaged in mock scenarios (calls & face-to-face) to simulate retrofit advisor-client interactions and provided excellent customer service
- Practiced researching local/national funding options for energy efficiency improvements
- Trained on identifying retrofit risks, ensuring safety and compliance with TrustMark and MCS
- Gained familiarity with customer protection and complaint procedures in retrofit projects
Kitchen Supervisor (Sous-Chef)
The Cheese Truck Ltd
London
2021.01 - 2024.06
- Led kitchen team in fast-paced hospitality setting; delegated tasks and ensured smooth operations
- Followed correct allergen and food handling and preparation procedures to ensure food and customer safety
- Supported team morale with positivity and quality control, leading to consistent high performance and customer satisfaction
- Consistently met or exceeded weekly business targets leading to 10% staff bonuses quarterly
- Built effective communication and leadership skills under pressure
Public Events Security Officer
Wise Security Ltd
London
2017.01 - 2021.01
- Delivered professional customer service at large-scale events and concerts
- Ensured guest safety and compliance with venue regulations through clear communication
- Developed situational awareness and emergency response skills
- Acted as first point of contact for resolving disputes and crowd control
Education
CERTHE Business Skills for the Workplace Level 4 -
University Wales Trinity Saint David London
London 2026.10 -
Business Admin Level 2 -
Maximus
London 2025.05 - 2025.09
L3 Domestic Retrofit Advice -
Generation UK & Retrofit Academy
London 2024.07 - 2024.09
Access to Higher Education Diploma - Level 3
Barking And Dagenham College
London 2016.01 - 2017.01
GCSE Equivalent Qualifications -
Redbridge College
London 2015.09 - 2016.06
Science & Technology Graduate Diploma -
Escola Básica e Secundária Passos Manuel
Lisbon 2011.09 - 2014.06
Skills
- Retrofit methodologies expertise
- Fuel Poverty Advice - Skilled in grant/funding research and relaying retrofit solutions to customers
- Strong PC/Data Skills - Proficient in Data analysis and digital literacy (Microsoft Office, Mac/Windows systems)
- Customer service excellence
- Professional Communicator - Able to communicate with various clients and customers while using excellent active listening techniques
- Multilingual Candidate - Fluent in English, Spanish, Portuguese; learning French & Japanese
- High adaptability
- Pressure problem-solving
- Retrofit assessment
Volunteering and Interests
- Volunteered in national botanical garden managing flora preservation, reinforcing environmental knowledge, Participated in climate-focused theatre and TED-style talks to promote awareness.
- Avid follower of sustainability documentaries, was really inspired by an "Inconvenient Truth" by Al Gore
- Mentally and physically active; enjoys gym, reading novels, mindfulness apps, and foreign language learning
Timeline
CERTHE Business Skills for the Workplace Level 4 -
University Wales Trinity Saint David London
2026.10 -
Business Admin Level 2 -
Maximus
2025.05 - 2025.09
L3 Domestic Retrofit Advice -
Generation UK & Retrofit Academy
2024.07 - 2024.09
Retrofit Advice - Level 3
Generation UK & Retrofit Academy
2024.07 - 2024.09
Kitchen Supervisor (Sous-Chef)
The Cheese Truck Ltd
2021.01 - 2024.06
Public Events Security Officer
Wise Security Ltd
2017.01 - 2021.01
Access to Higher Education Diploma - Level 3
Barking And Dagenham College
2016.01 - 2017.01
GCSE Equivalent Qualifications -
Redbridge College
2015.09 - 2016.06
Science & Technology Graduate Diploma -
Escola Básica e Secundária Passos Manuel
2011.09 - 2014.06