CARLOS CATALAN POZO
Dubai
Summary
Client-focused retail professional based in Dubai with experience in premium fashion and high-volume environments.
Strong background in delivering elevated customer experience, building long-term client relationships, and driving sales through personalized service and styling expertise.
Recognized for creating engaging in-store experiences and maintaining high standards aligned with brand expectations.
Motivated to transition into luxury retail, bringing strong clienteling skills and commercial awareness.
Overview
3
3
years of professional experience
Work History
Key Holder & Team Leader
Abercrombie & Fitch
Dubai , UAE.
04.2025 - Current
- Consistently delivered $10K–$15K+ in daily sales by driving strong client engagement, personalized service, and effective product storytelling on the sales floor
- Built, developed, and maintained a loyal client base, generating repeat business through proactive follow-ups (WhatsApp, appointments) and long-term relationship building
- Delivered an elevated client experience by adapting styling and selling approach to individual needs, ensuring a premium and personalized in-store journey
- Acted as a role model on the sales floor, leading by example and supporting team performance through real-time coaching on client approach, conversion, and service standards
- Contributed to achieving and exceeding store KPIs (conversion, UPT, ATV) while ensuring seamless operations and high service standards during peak trading hours in a fast-paced environment
Client Advisor & Team Coordinator
Massimo Dutti
Dubai , UAE
01.2024 - 04.2025
- Consistently exceeded individual KPIs (conversion, UPT, ATV) through strong client relationships and repeat clientele
- Delivered personalized styling consultations, enhancing client satisfaction and driving higher basket value
- Built long-term client relationships through proactive outreach (WhatsApp, email), increasing retention and frequency of visits
- Delivered elevated client experience aligned with brand standards and premium positioning
- Acted as a role model on the sales floor, leading by example in client interaction and service standards
Style Advisor
Massimo Dutti
Dubai , UAE
04.2023 - 01.2024
- Delivered tailored styling experiences, contributing to increased client satisfaction and conversion
- Developed a growing client portfolio, driving repeat visits through consistent follow-up and personalized recommendations
- Supported store performance through strong individual results and client-focused selling approach
- Contibuted to maintain high standards of boutique presentation in line with brand expectations.
Education
Bachelor of Science - Chemistry
Complutense University
Madrid, Spain01-2018
Skills
- Client Experience & Relationship Building
- Clienteling & Customer Retention
- Sales Performance & KPI Achievement
- Personal Styling & Product Expertise
- Cross-Selling & Upselling Techniques
- Brand Standards & Visual Presentation
- Customer Engagement in Premium Environments
- Communication & Interpersonal Skills
Additional Information
- Nationality: Spanish
- Date of Birth: 22.04.1995
- Driving License
Timeline
Key Holder & Team Leader
Abercrombie & Fitch
04.2025 - Current
Client Advisor & Team Coordinator
Massimo Dutti
01.2024 - 04.2025
Style Advisor
Massimo Dutti
04.2023 - 01.2024
Bachelor of Science - Chemistry
Complutense University