Carlo Turri
Burscough,Lancashire
Summary
Accomplished professional with extensive expertise in service delivery operations, quality assurance methodologies, and ITIL framework knowledge. Proven track record in SLA monitoring, performance management, and virtual team management. Adept at facilitating training sessions, managing helpdesk operations, and ensuring business continuity planning. Skilled in cloud computing services, IT infrastructure knowledge, and end user support. Demonstrates effective time management and strong interpersonal communication abilities. Career goal: to leverage comprehensive IT service management skills to drive organisational success and enhance customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work history
IT Service Delivery Team Leader
Vistry Homes
Birchwood, Cheshire
02.2023 - Current
- Managed helpdesk requests effectively reducing downtime experienced by employees.
- Solved complex technical problems to ensure optimal performance of IT infrastructure.
- Installed and configured computer hardware components to enhance system functionality.
- Provided efficient customer service through the installation, configuration, and maintenance of hardware and software systems.
- Streamlined workflow efficiency with the implementation of effective tech solutions.
IT Field Engineer Team Leader
Countryside Properties
Birchwood, Cheshire
01.2018 - 02.2022
- Streamlined workflow for a more efficient process.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Devised actionable plans towards achieving set business objectives within deadlines.
IT Field Support Engineer
Countryside Properties
Warrington, Cheshire
10.2008 - 01.2017
Skills
- Service delivery operations
- Quality assurance methodologies
- SLA monitoring
- Facilitation of training sessions
- Performance Management
- Cloud computing
- ITIL framework knowledge
- Effective time management
- Ticketing system experience
- Business continuity planning
- Virtual team management
- Working with KPIs
- IT infrastructure knowledge
- End user support
- ITSM
- Service level reporting
- ITIL
- Intune
- ITIL processes
- Service delivery planning
- Microsoft AD
- Knowledge of ISO standards
- Helpdesk management
- IT service management
- Cloud computing services
- Customer Service
- Team Leadership
- Interpersonal communication
- Product knowledge
- Inventory management
- Microsoft Office Suite
Affiliations
- Golf
- Football
Certification
ITIL Foundation
Timeline
IT Service Delivery Team Leader
Vistry Homes
02.2023 - Current
IT Field Engineer Team Leader
Countryside Properties
01.2018 - 02.2022
IT Field Support Engineer
Countryside Properties
10.2008 - 01.2017
ITIL Foundation
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