Carlie Mcblane
April Mccrae
Saltcoats
3
years of professional experience
Dedicated professional with expertise in clear and confident communication, professional phone etiquette, and customer service and sales. Proven ability to collaborate effectively within teams, demonstrating reliability and composure under pressure. Quick learner with strong cash handling expertise, committed to delivering exceptional service and achieving career growth in a dynamic environment.
Work history
Professional Dance Teacher
2 Years 9 Months- Taught children and adults dance through clear, age-appropriate steps and drills, fostering skill development and enjoyment.
- Managed end-of-term performances, showcasing student talent and progress.
- Conducted regular assessments to identify individual student improvement areas, tailoring instruction for optimal progress.
- Communicated instructions effectively, managing groups confidently to maintain focus and enhance learning.
- Built positive relationships by listening, encouraging progress, and supporting confidence.
- Championed health and safety guidelines during classes for optimal student wellbeing.
Customer service
7 Months- Cultivated repeat business through exceptional customer service skills.
- Provided prompt, friendly takeaway assistance to enhance customer satisfaction.
- Processed phone orders and addressed enquiries to ensure seamless service.
- Managed cash transactions, ensuring efficient customer service.
- Oversaw payment and till operations, ensuring accurate transactions and effective customer interactions.
- Kept shop areas clean, tidy, and well organised throughout shifts.
Customer service
2 Months- Provided exceptional customer service to enhance client loyalty.
- Responded to phone orders and enquiries, ensuring customer satisfaction
- Assisted customers with queries, improving shopping experience.
- Processed customer orders efficiently in high-pressure environment
- Managed cash and card transactions to facilitate seamless purchasing experience
- Handled cash, debit and credit card payments for smooth transactions.
- Collaborated with team members to address high customer demand during peak hours.
- Worked collaboratively with colleagues to manage queues efficiently during busy hours.
Skills
Dance instruction
Effective communication
Telephone handling
Sales support
Cash handling expertise
Team collaboration
Composure under pressure
Quick learner
Education
National 5 - PE
National 5 - English
National 5 - Art
National 5 - Maths
HNC - Dance & Performing Arts
Timeline
Customer service
The Deli
2025.03 - 2025.10Read More
Customer service
Eglinton Fry Restaurant
2024.06 - 2024.08Read More
Professional Dance Teacher
April Mccrae
2024.01 - CurrentRead More
National 5 from PE
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National 5 from Art
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St Mathews Academy
National 5 from English
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St Mathews Academy
National 5 from Maths
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Dance Inc College Glasgow
HNC from Dance & Performing Arts
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