Summary
Overview
Work history
Education
Skills
Hobbies and Interests
Timeline
Generic

Carli Roberts

Bristol

Summary

Self-motivated and driven Individual with over 15 years of experience in Managing Customer and Business accounts in a sales environment.

I am always proactively looking for opportunities. I work diligently to exceed my targets and have strong skills in both forming and building solid relationships with colleagues and Clients. I am driven to always provide a high level of customer service, and to exceed my targets both personally and professionally.

Overview

11
11
years of professional experience
8
8
years of post-secondary education

Work history

Corporate Account Executive

Affinity Connect
03.2024 - Current
  • My current role is to support the new business sales team in onboarding new clients.
  • I achieved 137% of my annual target in my first year. I was the highest performing Corporate Account Executive in 2024.
  • I am currently projected to go over target again in 2025.
  • I am responsible for ensuring that all clients are given a high level of care, that client expectations are being met, introducing how we operate, starting rapport, and learning about new clients to identify new opportunities.
  • I have formed good working relationships within different areas of the business, I have influenced a multi-branch client into running new course types, and I have worked proactively with several challenging clients improving registrations from under 5 to over 14 per course using a consultative approach to identify opportunities and improve client performance.
  • My day to day includes prioritising tasks to achieve SLAs, keeping client accounts up to date, and ensuring administrative tasks are carried out.
  • Adaptability to changing situations and processes, working as part of a team to complete group tasks. Supporting team members.

Consumer Account Manager

Tildenet
08.2019 - 03.2024
  • My role was to manage and support both customer and trade client sales and aftercare, across 5 consumer brands within Tildenet.
  • My focus was on their high value brand Agriframes.
  • I was responsible for a portfolio of Trade clients and professionals, alongside growing the bespoke area of the business.
  • During my time there the overall sales grew by over 300%.
  • I managed all Trade clients, high value, and bespoke orders from start to finish.
  • This included: fact finding and consultative selling, creating and generating bespoke product items, quotes, and quote chasing, liaising internally with warehouse and production teams to produce items. Updating customers on predicted eta's/delays to orders and managing expectations, after sales care. General duties included: complaint handling, answering customer emails from both personal and group inboxes, liaising with external providers, identifying problems with products & rectifying issues. Administrative duties such as raising orders, purchase orders, returns and credits, setting up trade accounts, updating training materials and training new staff, mentoring staff members.

Multimedia Telesales Executive

Reach PLC
10.2014 - 08.2019
  • My role was within the recruitment section, selling advertising space within a national job board and in over 100 regional print titles.
  • It was fast paced target driven role, consultative in nature, and required the ability to probe a client's needs, problem solve for the customer, and to come up with a creative solution to fill their recruitment needs.
  • During my time there my role was varied and changed within Reach PLC
  • I worked on both the inbound and outbound teams to achieve SLAs

Project Manager/Telesales Executive

Research Media LTD
03.2014 - 09.2014
  • My role was to contact potential clients to include their research projects in an open access publication aimed at a wide variety of decision-making stakeholders.
  • During my time there I achieved filling half of an edition within a month.
  • This was a sales role for a high value product, aimed at scientists working in a number of fields.
  • Key to the role is the ability to quickly build a professional relationship with the client.
  • Strong skills in communication were required for me to relay the benefits of the product via telephone and email contact.
  • The role required for me to effectively collect complex information and pass this to the editorial team, as well as to finance, operations, and management teams.
  • I tracked responsiveness of leads and personal data management, working with own initiative to make best use of data, decision making skills, ability to negotiate, and meeting set performance targets.
  • Use of both standard and bespoke computer software such as MS office products and CRM systems for audits, reporting, and analysis.

Education

Camberwell College of Art
01.2000 - 01.2001

undefined

Bacon’s College
01.1998 - 01.2000

Bacon’s CTC
01.1993 - 01.1998

Skills

  • Relationship forming and building
  • Consultative Sales
  • Cross & upselling
  • Fact finding and problem solving
  • Influencing and Negotiating
  • Managing a portfolio of clients
  • Customer service and complaint handling
  • Working to targets
  • Organisation & prioritisation of workloads
  • Mentoring
  • Microsoft Office software including Microsoft Word, PowerPoint, Outlook, Excel
  • CRM systems including Salesforce, Dynamics and bespoke systems

Hobbies and Interests

I have many interests including art, design, fashion and music. I also have an interest in ecology, conservation and herpetoculture.

Timeline

Corporate Account Executive

Affinity Connect
03.2024 - Current

Consumer Account Manager

Tildenet
08.2019 - 03.2024

Multimedia Telesales Executive

Reach PLC
10.2014 - 08.2019

Project Manager/Telesales Executive

Research Media LTD
03.2014 - 09.2014

Camberwell College of Art
01.2000 - 01.2001

undefined

Bacon’s College
01.1998 - 01.2000

Bacon’s CTC
01.1993 - 01.1998

Similar Profiles

Create profile
Carli Roberts