Carli Evans

Delivered exceptional customer service by warmly welcoming guests, taking orders, and ensuring a memorable dining experience. Expertly mixed and served a wide variety of beverages, maintaining high standards of accuracy and presentation. Managed bar operations, including inventory control, restocking supplies, and maintaining cleanliness. Collaborated with kitchen and floor staff to ensure efficient service, and timely delivery of meals. Adhered to health and safety regulations, handling food and beverages according to strict guidelines. Addressed and resolved customer complaints and issues promptly, maintaining a calm and professional demeanour. Supported team members during busy periods, ensuring smooth and efficient service.
Trained and mentored employees to maximise team performance.
Actively listened to customers to fully understand requests and address concerns.
Picked up additional tasks to aid team success.

• Delegating tasks to bar and floor staff
• Stock analysis and rotation
• Staff training and customer control
• My other duties included up keeping high cleanliness standards, and ensuring the team was adhering to cleaning schedules
• Restaurant duties included food stock analysis and rotation, food prep and table organisation as well as Utilising EPOS system raising procurement requests.

• Excellent guest serving skills, as well as being able to work quick and efficiently in a fast paced environment
• Communicating with guests and co-workers in a a friendly and professional manner.