Carley Brazao
Lambeth,City of London
Summary
Pub and restaurant operations professional with leadership, negotiation, and customer service expertise. Experienced in sales execution, conflict resolution, incident management, and performance monitoring. Trained new staff and improved revenue through effective delegation and clear communication. Food hygiene certification and strong shop opening/closing and inventory processes.
Overview
1
1
Language
1
1
Certification
1
1
year of post-secondary education
7
7
years of professional experience
Work history
Bar associate
JD Wetherspoon PLC
London, Greater London
2026.06 - 2026.09
- Provided attentive, friendly service to enhance customer experience and improve bar atmosphere.
- Prepared drinks quickly without compromising on quality or taste.
- Kept abreast of latest mixology trends to deliver innovative drink options, enhancing customer satisfaction.
- Adhered strictly to health and safety regulations offering safe drinking premises.
- Maintained stock levels to prevent shortages during peak hours.
- Enhanced operational workflow by multitasking during busy shifts. by multitasking during busy periods.
- Processed cash payments accurately at the point of sale. accurately, ensuring financial integrity of the establishment.
- Ensured cleanliness of bar area for a comfortable drinking environment.
- Collaborated with management on promotional activities, successfully attracting more clientele.
Bartender
Westwood sports bar
London, Greater London
2022.02 - 2023.03
- Provided excellent service to customers, resulting in repeat business.
- Created an inviting atmosphere through friendly interaction with customers.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Handled cash transactions securely minimising risk of theft or fraud.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
Shift leader
JD Wetherspoon PLC
London, Greater London
2019.06 - 2021.03
- Ensured smooth operational flow by effectively managing shift schedules.
- Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
- Provided thorough training to new employees, enhancing their job competence quickly.
- Fostered teamwork amongst employees, enhancing workplace synergy and morale.
- Facilitated positive work culture through open communication and feedback sessions.
- Maintained clean and safe work environment with regular inspections and cleaning rosters.
- Upheld company policies strictly, promoting adherence amongst all staff members as well.
- Assisted customers in product selection, improving sales figures consistently.
- Conducted regular equipment checks for optimal performance.
Education
NVQ Level 1 - Catering
Jace Trainging
London 2014.01 - 2015.02
NVQ Level 2 - Challanges in Behaviour
Learning Curve
London 2025.06 - 2025.07
NVQ Level 2 - Safeguarding and Prevention/Counselling
Learning Curve
London 2025.09 - 2025.11
Skills
- Point of sale systems
- Sales promotion
- Sales strategies
- Stock inventory checks
- Customer service excellence
- Customer experience enhancement
- Shop opening and closing
- Task management
- New staff training
- Issue resolution
- Service quality assessment
- Leadership acumen
Languages
English
Native
Certification
NVQ L2
Category B Driving Licence
Affiliations
- Travelling
- Driving
- Shopping
- Reading
- Watching shows
Timeline
Bar associate
JD Wetherspoon PLC
2026.06 - 2026.09
NVQ Level 2 - Safeguarding and Prevention/Counselling
Learning Curve
2025.09 - 2025.11
NVQ Level 2 - Challanges in Behaviour
Learning Curve
2025.06 - 2025.07
Bartender
Westwood sports bar
2022.02 - 2023.03
Shift leader
JD Wetherspoon PLC
2019.06 - 2021.03
NVQ Level 1 - Catering
Jace Trainging
2014.01 - 2015.02