Carlee Smith
Cambridge
Summary
Dedicated professional specializing in customer relationship management and enhancing customer interactions. Proven skills in team development and creative problem solving, with strong communication and contract drafting capabilities. Proficient in Xero, Concept, Vixen, and Dynamics 365, ensuring effective use of technology in operations. Focused on delivering consistent results while driving innovative solutions for career advancement.
Overview
15
15
years of professional experience
2014
2014
years of post-secondary education
Work history
Senior administrator
BlueScientific Ltd
Cambridge, Cambridgeshire
03.2022 - Current
- Coordinated international shipments for smooth transitions at customs.
- Participated in negotiation processes to secure profitable contracts.
- Drafted contracts, ensuring legal compliance and client satisfaction.
- Developed client relationships resulting in long-term contracts.
- Negotiated contracts with clients to secure profitable deals.
- Managed all administrative aspects relating to client subscriptions including invoicing, quotations, credit notes, contract renewals and database management.
- Managed returns and exchanges to ensure customer satisfaction.
- Coordinated returns of damaged goods to suppliers, maintaining stock integrity.
- Coordinated closely with finance department to ensure accurate invoicing and payment schedules.
- Undertook credit control duties minimising risk exposure due to bad debts.
- Managed purchase orders to ensure timely delivery of goods.
- Reviewed purchase orders against invoices, ensuring accuracy on both ends.
- Liaised effectively with suppliers on any invoice-related disputes arising due to incorrect pricing information in purchase orders.
- Delivered timely completion of work orders, ensuring efficient practice operations.
Sales Administrator
Cambridge Electronic Design Limited
Cambridge
03.2015 - 02.2022
- Engineered hardware and software tailored for data acquisition needs.
Distributed products worldwide, targeting universities and corporate sectors.
Strengthened client engagement to drive product adoption. - Ensured high levels of customer service and adherence to deadlines.
Managed monthly invoicing and quotations to streamline financial processes.
Acted as first point of contact for the company, addressing inquiries promptly.
Processed orders by dispatching and entering details accurately.
Handled company banking and payments to maintain financial integrity.
Coordinated repair bookings to optimise operational efficiency.
Entered new supplier information to enhance procurement capabilities.
Facilitated shipping of hardware and software to ensure timely delivery.. - Facilitate biannual training days for customers in UK and America.
- Supported in arranging travel itineraries for travelling sales staff ensuring seamless trip planning.
- Facilitated smooth running of sales department by tackling administrative tasks promptly.
- Monitored stock levels timely informing procurement on needs for replenishment.
Office Manager
Verisio Ltd
Trumpington
11.2014 - 02.2015
- Company Overview: Social Compliance Audits - Trumpington, UK
- Improved office efficiency by streamlining administrative procedures.
- Managed expense monitoring and ensured accuracy of expenses.
Raised and sent all invoices to clients before month end.
Chased outstanding debts to maintain cash flow.
Oversaw audit process management and recorded updates.
Booked audits and maintained a structured diary system.
Developed and implemented new administrative systems for record management.
Managed filing systems and maintained supplies of stationery and equipment.
Delegated tasks to staff, overseeing workload and output effectiveness.
Contract Administrator
Imtech Inviron Limited
06.2014 - 11.2014
- Company Overview: The company recently had a name change and has become entwined with other companies around the UK and Europe.
- Addressed all contractor queries related to contracts, timesheets, and payments.
Efficiently raised quotes for work undertaken and processed corresponding invoices.
Organised necessary paperwork for invoicing to facilitate smooth transactions.
Monitored work in progress costs, achieving significant reductions.
Acted as initial contact point for contractors and engineers, resolving inquiries swiftly.
Recorded meeting minutes to maintain accurate records of discussions.
Executed material orders timely to meet project demands.
Maintained contract management database for effective contract tracking. - Monitored vendor performance against contractual terms, ensuring quality service delivery.
- Reviewed and revised commercial agreements to enhance business profitability.
- Managed multiple projects simultaneously whilst maintaining high standards of work.
Purchase Ledger
Imtech Aqua Maintenance
12.2012 - 06.2014
- Established accounts with new suppliers and sub-contractors, ensuring accurate invoice clearing and queries for branches across UK.
- Maintained accurate supplier records by regularly updating the purchase ledger system.
- Successfully resolved purchase ledger queries in timely manner.
- Reconciled invoices and purchase orders to ensure accuracy and compliance.
- Verified supplier invoices against purchase orders, reducing discrepancies.
- I was also the companies PPE organiser and dealt with the handling of postal duties through out the central region of the company.
Audiology Receptionist
Hinchingbrooke Hospital
Huntingdon
11.2012 - 12.2012
- Managed telephone bookings for patients within audiology department
- Maintained an organised reception area for a professional business environment.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Handled appointment scheduling to ensure smooth daily operations.
- Maintained accurate and up-to-date records for smooth handovers.
- Acted as first point of contact for wide range of personnel.
P A
Newmarket Motor Company
Newmarket
07.2010 - 11.2011
- Created an organised database system for managing profits and losses.
Executed precise bookkeeping tasks to uphold financial integrity.
Engaged with customers, providing assistance as needed.
Arranged client meetings to promote effective collaboration. - Managed complex diaries, ensuring seamless executive schedules.
- Prioritised tasks for improved productivity.
- Coordinated travel arrangements, resulting in smooth business trips.
- Managed expense reports accurately for budget control purposes.
Education
BTEC - Travel and Tourism
Cambridge Regional College
NVQ Level 1 - Holistic Therapy
Cambridge Regional College
GCSE - English, Maths, Science, Drama, Physical Education, Food Technology
Chesterton Community College
01.2000 - 01.2005
Skills
- Customer relationship management (CRM)
- Customer interaction excellence
- Team development
- Focus on consistency
- Creative problem solving
- Computer literate
- Effective communication
- Contract drafting
- Knowledge of Xero
- Knowledge of concept
- Knowledge of vixen
- Knowledge of Dynamics 365
Affiliations
- COOKING
- HORSE RIDING
- MUSIC
- GARDENING
Timeline
Senior administrator
BlueScientific Ltd
03.2022 - Current
Sales Administrator
Cambridge Electronic Design Limited
03.2015 - 02.2022
Office Manager
Verisio Ltd
11.2014 - 02.2015
Contract Administrator
Imtech Inviron Limited
06.2014 - 11.2014
Purchase Ledger
Imtech Aqua Maintenance
12.2012 - 06.2014
Audiology Receptionist
Hinchingbrooke Hospital
11.2012 - 12.2012
P A
Newmarket Motor Company
07.2010 - 11.2011
GCSE - English, Maths, Science, Drama, Physical Education, Food Technology
Chesterton Community College
01.2000 - 01.2005
NVQ Level 1 - Holistic Therapy
Cambridge Regional College
BTEC - Travel and Tourism
Cambridge Regional College
Similar Profiles
Ben CotterillBen Cotterill
In-house Staff at National TrustIn-house Staff at National Trust
Hannah TurnerHannah Turner
Real Estate Deals Administrator at Remax Twin City Realty Inc.Real Estate Deals Administrator at Remax Twin City Realty Inc.
Oksana DanyletsOksana Danylets
Teaching Assistant In Primary School at Ridgefield Primary SchoolTeaching Assistant In Primary School at Ridgefield Primary School
Bissan ElnaderBissan Elnader
Medical Office Administrator at Dr. El-Assar Family Doctor and Low Risk ObstetricsMedical Office Administrator at Dr. El-Assar Family Doctor and Low Risk Obstetrics
Karon BrettKaron Brett
Senior Administrator at Cardo GroupSenior Administrator at Cardo Group