Carla Ștefana Varady

• Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
• Maintained high standards of accuracy and quality in data entry and recordkeeping.
• Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
• Managed database to maintain updated records and accuracy.
• Accurately executed secretarial tasks, maintaining smooth administrative operations.
• Monitored and proactively replenished office supply inventory for seamless operations.
• Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
• Worked to facilitate positive, productive working environments through reliable administrative support.
• Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
• Monitored stock levels to reorder replenishments in good time.
• Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
• Followed checklists to keep kitchen areas clean, stocked and sanitised.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Conducted calls professionally and politely to maintain excellent service standards.
• Communicated reservation confirmations to guests via post and email.
• Completed bookings and reservation amendments using hospitality property management software.
• Processed payments and online bookings with zero error.
• Scheduled meetings, conferences and appointments.

Main Duties

• Meeting and welcoming visitors to the office, including introductions and the issue of visitors passes.
• Providing general assistance to the executive team, as required.
• Managing the meeting rooms' calendars, ensuring that there are no conflicting bookings and displaying the meeting room schedules each day.
• Management of office stationery, IT equipment and kitchen items, ordering new supplies as required to maintain stock levels; carrying-out and issuing stock take reports each week.
• Dealing with post ad couriered goods, delivering received items to the appropriate individuals and sending 'post received' emails each day.
• Management of the relationship with the landlord and external service providers, such as cleaners and maintenance contractors.
• Ensuring the office is prepared for new starters, including IT equipment, staff pass and welcome pack.
• Responsibility for answering the office phone and maintaining and issuing the cal log.
• Raising purchase orders for required items on Eque2.
• Inputting supplier invoices onto the system, liaising with the accounts and buying departments as required.
• Shredding and disposal of office documents.
• Producing monthly reports detailing office cost spend against budget.
• Booking transport and accommodation for staff, as required.
• Organising company events, such as the Christmas party.
• Ensuring the cleanliness of the office, kitchen and meeting rooms; completing and issuing the housekeeping check report daily.
• Providing support for other departments as required.
• Management of the 'Swiped On' program, and issuing the weekly report detailing office attendance.
• Managed requests for access to documentation, maintaining confidentiality.
• Resolved issues related to documentation and associated information.
• Organised, filed and stored electronic and physical files to maximise traceability.
• Stored documents using cloud-based systems to drive efficiencies.
• Gathered information and prepared data for use in reporting and documentation.
• Reviewed documents for accuracy, immediately notifying supervisor of errors.
• Produced document progress reports for senior managers.
• Assisted with updating and improving working practices in document control and records management approach.
• Shared documents at key times to facilitate timely project completion.
• Handled incoming correspondence and technical information, distributing as directed.
• Created and completed critical company documents in line with best practices.
• Worked with accountants and HR to prepare financial data.
• Designed and implemented processes to improve awareness and compliance with HR policies.
• Provided general administrative support by organising and improving filing systems and handling postage and shipping related to HR.
• Collaborated with HR department to recruit and hire new employees to meet section staffing needs.
• Aligned HR activity with business objectives, supporting delivery of strategic goals.
• Supported HR projects by providing data-driven insights and recommendations.

• Welcoming visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Directing visitors by maintaining employee and department directories; giving instructions.
• Maintaining security by following procedures; monitoring logbook; issuing visitor access passes.
• Maintaining telecommunication system by following manufacturer's instructions for house phone.
• Maintaining safe and clean reception area by complying with procedures, rules, and regulations.
• Maintaining continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributing to team effort by accomplishing related results as needed.

• Demonstrated genuine hospitality while greeting and establishing rapport with guests.
• Effectively listened to, understood and clarified guest concerns and issues.
• Assisted colleagues whenever possible.
• Wearing the correct uniform at all times with the highest standards of grooming .
• Ensured that all guests received a positive, warm and professional first impression of the Restaurant.
• Managed the booking sheet in an efficient way, allocating tables equally over all sections of the Restaurant.
• Made and confirmed reservations.
• Answered department telephone calls using correct salutations and telephone etiquette.
• Managed over 50 customer calls per day.

• Greeted and welcomed all hotel guests with a smile.
• Check-in procedures.
• Made and confirmed reservations.
• Greeted and registered guests and issued keys.
• Verified customers' credit and established how the customer would pay for the accommodation.
• Resolved service-related problems in a timely manner.
• Escorted guests to their assigned rooms, including transporting their luggage.
• Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
• Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
• Reviewed account information and charges with guests during check-out.