Carla Williams
Mobile,Alabama
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Concierge Designer & Hospitality
Synergy Management
02.2012 - 06.2024
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Maintained accurate and up-to-date records of guest information.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Sought local talent to perform at events.
- Worked with client needs for food, hotels, music, decorations.
- Organized, designed and implemented private events at homes or businesses.
Talent Scout
John Casablanca's Modeling And Career Center
10.2023 - 02.2024
- Conducted thorough pre-screening interviews to ensure only the most qualified candidates were presented to clients.
- Maintained ongoing communication with potential candidates, fostering long-term relationships for future opportunities.
- Provided valuable feedback to hiring managers regarding candidate qualifications and fit within company culture.
- Proactively sought out industry-specific events, such as conferences and meetups, as networking opportunities to connect with potential candidates.
- Prioritized numerous activities by continually updating information, controlling scheduling and corresponding with contacts via phone and email.
- Drove communication between directors, producers, talent agents and actors to maintain efficient casting practices and execution.
- Coordinated casting sessions by reserving audition space, scheduling talent and spearheading day-of activities.
- Auditioned and interviewed performers to match attributes to specific roles or to increase pool of available acting talent.
Artist Development
BelleFire Records, LLC
09.2014 - 09.2023
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Contributed to creative process through original ideas and inspiration.
- Implemented artistic vision to give music purpose and meaning.
- Drew illustrations and concepts for visualization, presentation and development purposes.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
- Ordered and maintained adequate supply of materials, supplies, and equipment.
- Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers.
- Researched industry trends and evaluated competitive pieces to enhance creativity and gather fresh ideas.
- Developed art and design concepts.
- Collaborated with other music artists on various music projects and installations.
Guest Relations
Stay Local Nashville
06.2022 - 10.2022
- Checked documentation and corrected issues in prompt fashion.
- Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
- Described facility amenities to guests and set up services such as childcare, interpretation and dry cleaning.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Provided guest assistance and recommendations for tourist attractions.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Implemented successful strategies to increase customer satisfaction.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Office Manager
M.C. Williams Contracting Co., Inc.
06.1998 - 05.2011
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reported to senior management on organizational performance and progress toward goals.
Education
Associate of Arts - Music, Psychology
Faulkner State Community College
Bay Minette, Alabama 06.1998
Skills
- Strong Analytical Skills
- Public Speaking
- Superior Time Management
- Vendor Relationships
- Marketing and Advertising
- Client Relationships
- Creative Design
- Excellent Team Player
- Complex Problem Solver
- Critical and Creative Thinking
- Communications and Media
- Networking
- Idea Development and Brainstorming
- Meeting planning
- Vendor negotiation
- Marketing and Promotions
- Health and safety compliance
- Complaint Handling
- Guest Relations Management
- Wine and beverage knowledge
- Banquet operations
- Guest communication
- Policy Adherence
- Guest Services
- Guest inquiry resolution
- Hospitality best practices
Accomplishments
- Won "Female Vocalist of the Year" at the New Music Awards, Los Angeles
Affiliations
- National Association of Professional Women
- International Association of Professional Women
- Academy of Country Music
- Country Music Association
- Nashville Songwriter's Association
- Country Music Hall of Fame
Timeline
Talent Scout
John Casablanca's Modeling And Career Center
10.2023 - 02.2024
Guest Relations
Stay Local Nashville
06.2022 - 10.2022
Artist Development
BelleFire Records, LLC
09.2014 - 09.2023
Concierge Designer & Hospitality
Synergy Management
02.2012 - 06.2024
Office Manager
M.C. Williams Contracting Co., Inc.
06.1998 - 05.2011
Associate of Arts - Music, Psychology
Faulkner State Community College
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