Carla Roberts
London,United Kingdom
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and maintains a can-do attitude. Adept at multi-tasking, connecting with others and operating with a positive outlook.
Overview
9
9
years of professional experience
Work history
CUSTOMER EXPERIENCE TEAM
ATG Entertainment
London
2024.03 - Current
- Assisted in maintaining safe operations of building hosting over 1000 customers.
- Delivered efficient and accurate service in busy bar environments.
- Trained new employees across various shift positions.
- Managed inventory levels and coordinated product restocks.
- Provided respectful assistance to patrons with access requirements.
- Enhanced guest experience through friendly and approachable service.
- Utilised venue knowledge to address a diverse range of inquiries.
RECEPTIONIST
Capstone Investment Advisors
London
2023.02 - 2024.11
- Assisted in ad hoc administrative tasks, including printing and binding presentations.
- Scheduled and facilitated meetings for staff of over 100 individuals.
- Coordinated with building security to ensure guest access authorisation.
- Organised snacks, office supplies, and weekly food orders.
- Welcomed all visitors, including guests, clients, and contractors.
- Managed expenses by sourcing receipts and cross-referencing with bank statements uploaded to Concur.
SENIOR SALES SUPERVISOR
Carl Scarpa
London
2022.06 - 2023.01
- Welcomed customers warmly and provided assistance as needed.
- Managed flagship store operations independently for three months.
- Coordinated store transitions during sale and promotional periods.
ASSISTANT MANAGER (COVER)
Maher Shoes
Tauranga, New Zealand
2021.11 - 2022.03
- Assisted in managing store operations during absence of manager.
- Delivered personalised customer service to enhance sales experience.
- Maintained accurate bookkeeping and sales records.
- Logged team hours for payroll and communicated with head office.
- Supported training of new staff on sales techniques and product information.
- Oversaw opening and closing procedures as keyholder.
COPYWRITER/EDITOR
Engaged Learning
Tauranga, New Zealand
2017.01 - 2022.01
- Proofread and edited workbooks of approx. 80-100 pages.
- Ensured the correct use of technical terms from a range of fields.
- Evaluated clarity and accessibility for target audiences.
- Database entry and filing.
- Acted efficiently to meet deadlines while maintaining quality standards.
SALES TEAM MEMBER
Pascoes the Jewellers
Wellington, New Zealand
2021.03 - 2021.11
- Applied product knowledge to maximise sales by building trust.
- Utilised open communication to provide great customer service.
- Completed minor jewellery and watch repairs.
- Employed visual merchandising skills to create effective product displays, encouraging customer engagement.
Education
Certificate of Higher Education - Musical Theatre (Performance)
Mountview Academy of Theatre Arts
London 2025.09 - 2026.04
Anthropology (A+), Communication (B+), Theatre (A-), Philosophy (B)
Victoria University of Wellington
New Zealand 2021.01 -
NCEA Level 3 - English (B), Spanish (A+), Drama (A), Classics (A), Sociology (B)
Otumoetai College
Tauranga, New Zealand 2017.01 - 2020.01
Skills
- Microsoft Office
- Google Suite
- Adobe Creative cloud (basic)
- Communication
- Bar Trained
- Calm under pressure
- Problem-solving
- Proficient in Spanish
Timeline
Certificate of Higher Education - Musical Theatre (Performance)
Mountview Academy of Theatre Arts
2025.09 - 2026.04
CUSTOMER EXPERIENCE TEAM
ATG Entertainment
2024.03 - Current
RECEPTIONIST
Capstone Investment Advisors
2023.02 - 2024.11
SENIOR SALES SUPERVISOR
Carl Scarpa
2022.06 - 2023.01
ASSISTANT MANAGER (COVER)
Maher Shoes
2021.11 - 2022.03
SALES TEAM MEMBER
Pascoes the Jewellers
2021.03 - 2021.11
Anthropology (A+), Communication (B+), Theatre (A-), Philosophy (B)
Victoria University of Wellington
2021.01 -
NCEA Level 3 - English (B), Spanish (A+), Drama (A), Classics (A), Sociology (B)
Otumoetai College
2017.01 - 2020.01
COPYWRITER/EDITOR
Engaged Learning
2017.01 - 2022.01